Dealership Automotive Service Advisor

3 weeks ago

Concord NC, United States Hendrick Automotive Group Full time

Hendrick Toyota ConcordLocation: 7670 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Participates in required training
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
o Bachelor Degree
Field of Study/Work Experience:
Automotive
Desired Work Experience:
Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Scheduled shifts may include evening hours, weekends, and holidays.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Duties are generally performed in the service area. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability:
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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