Systems Support Specialist

3 weeks ago

Plainsboro NJ, United States Sharp Decisions Full time

A client of Sharp Decisions Inc. is looking for a Systems Support Specialist to be based in Princeton, NJ. This position is HYBRID – 1 day a week in the office but may increase based on company decisions. The contract’s duration is 6 months with possible extension. *W2 and Local only. JOB DESCRIPTION: Engage in requirements gathering, analyze business processes, and provide recommendations and single sign on solutions to clients and sales Install, integrate, configure, test, and deploy Identity and Access Management solutions Provide knowledge transfer, training, and support to new hire and peers as necessary Remain current on SAML-SSO market trends, tools, methodologies, and best practices Report status and escalate issues and risks. Troubleshoot and resolve routine issues and problems. Meet customer needs within SLAs and quality commitment KPIs Propose ideas and recommendations; assist with implementing process improvements Author technical documentation and create documentation for new processes Bring solutions to customers and help with the migration of customer data Respond to and address customer issues and concerns, providing exceptional customer support and service Work on special projects and other duties as assigned by management QUALIFICATIONS: Required: 3+ years experience in a customer facing technical role and should be aligned with Access Management solutions 3+ years of hands-on experience in any of Access Management products such as Okta, PingFederate and Microsoft Azure etc. Must have working experience in integration of multiple applications with any one of above-mentioned Access management tools Ability to motivate and inspire the team towards achievement of service excellence Strong knowledge of technologies which impact client solutions including I.T. Infrastructure, Authentication, Connectivity, Content Delivery, Web Services API, XML/HTML, / protocol, SAML and Single Sign-on solutions Strong project management and project coordination skills Basic understanding of LDAP and active directory Ability to coach, train, and provide feedback to team members with the goal of improving skills and accomplishing goals Advanced problem solving and analytical skills with the ability to evaluate issues/conflicts and make timely decisions that benefit both the customer and the business Excellent communication skills with ability to explain complex ideas at a level appropriate to the audience Collaborate with Customer Service colleagues, Technical Support, Sales, Product, internal stakeholders, and customers. Experience running multiple parallel efforts/projects; Strong multi-tasking skills Ability to build positive working relationships with external and internal customers through understanding of the technical environment, assess needs and solve problems to facilitate the accomplishment of work goals Ability to quickly assimilate and apply new information relating to web technologies and information services Excellent listening, negotiation and presentation skills. Proficiency in Microsoft Office, including Sales Force, and advanced Excel skills Preferred: Experience using Splunk, PingFederate, Microsoft Azure, Salesforce and Jira Bachelors degree in computer science, or an equivalent combination of education and experience Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, Ws-Fed, Ws-Trust, IWA based authentication etc.

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