Call Center Specialist,

2 days ago

Somerset NJ, United States CareCloud Full time

CareCloud is seeking an experienced Call Center Specialist, LPN or RN to join our team on a full-time basis. This position entails planning, facilitating, enhancing, and coordinating a wide array of services across the care continuum for our Medicare demographic. Ideal candidates will be adept in providing telephonic patient care and will play an integral role in our clinical team, applying their healthcare knowledge, skills, and problem-solving abilities to oversee a monthly patient roster and ensure comprehensive care for everyone.

Essential Duties and Responsibilities:

  • Provide case management services to patients with chronic or complex conditions
  • Assess patient’s current health status, treatment plan, services, short/long-term goals, provider options
  • Develop a care plan using judgment and assessment skills
  • Provide patient education and ongoing monitoring of care plan to evaluate effectiveness, modifying as needed.
  • Coordinate services required to enhance wellness and manage chronic conditions, improve quality of life, and decrease emergency room visits and avoidable hospital admissions
  • Advocate for patients, act as liaison, escalate information as appropriate
  • Complete documentation/reporting in accordance with company procedure
  • Administrative, reporting, documentation tasks as assigned
  • Oversee the Chronic Care Case Management team, including approval of timesheets and PTO
  • Participate in the recruitment process for new Chronic Care Case Management team members
  • Perform supplementary assignments as needed.

Required Knowledge, Skills and Abilities:

  • 1+ years of experience in the healthcare industry; preferably in internal or family medicine clinic.
  • Experience working with chronically ill patients preferred.
  • Ability to maintain confidentiality and follow HIPAA guidelines.
  • Ability to handle difficult and sensitive conversations.
  • Type and talk at the same time.
  • Comfortable learning and using new EHR platform.
  • Proficient in MS Windows, Word, Excel and Outlook.
  • Excellent written and verbal communication skills.
  • Must be a team player.
  • Present professional and friendly demeanor to client and colleagues.
  • Accomplishing tasks with minimal supervision.

Bilingual Proficiency:

  • Proficiency in both English and Spanish is required.
  • Ability to communicate effectively in both languages, including speaking, reading and writing to meet patient needs.

Education and Experience:

  • 1+ year face-to-face patient healthcare experience
  • 1+ years of experience in the healthcare industry; preferably in a provider’s office, facility or

medical billing/RCM company

  • Registered Nurse or LPN License (required)
  • Previous experience with multiple EHR software and platforms

Supervisory Responsibilities:

  • None

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment and

supplies, up to 20 pounds.

Compensation: $27.00 - $33.00 per hour

Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. CareCloud, Inc. and/or its subsidiaries have the right to revise this job description at any time. The job description is not a contract for employment and you or CareCloud, Inc. and/or its

subsidiaries may terminate employment at any time, with or without cause and with or without notice.

  • Call Center Specialist,

    2 days ago

    Somerset, NJ, United States CareCloud Full time

    CareCloud is seeking an experienced Call Center Specialist, LPN or RN to join our team on a full-time basis. This position entails planning, facilitating, enhancing, and coordinating a wide array of services across the care continuum for our Medicare demographic. Ideal candidates will be adept in providing telephonic patient care and will play an integral...

  • Call Center Representative

    4 weeks ago

    Somerset, United States South Kentucky RECC Full time

    Job Title: Call Center Representative Department: Member Services - Call Center Reports To: Call Center Supervisor Supervises: N/A Purpose of Position: Position will provide multi-faceted customer service support to include creating, coordinating, and processing service orders, responding to information requests and payment assistance to and on behalf of...

  • Call Center Representative

    4 weeks ago

    Somerset, United States South Kentucky RECC Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeDepartment: Member Services - Call CenterReports To: Call Center SupervisorSupervises: N/APurpose of Position:Position will provide multi-faceted customer service support to include creating, coordinating, and processingservice orders, responding to information requests and payment assistance...

  • Call Center Operations Supervisor

    3 weeks ago

    Somerset, New Jersey, United States Conduent Full time

    Job SummaryThe Call Center Operations Supervisor will lead a team of approximately fifteen (15) agents. The Supervisors are responsible for the day-to-day operations, call center performance, metric/KPI Management and overall execution. They will also be accountable for team's respective performance and are expected to successfully, coach, develop, motivate,...

  • Call Center Specialist,

    2 days ago

    Somerset, United States CareCloud Full time

    CareCloud is seeking an experienced Call Center Specialist, LPN or RN to join our team on a full-time basis. This position entails planning, facilitating, enhancing, and coordinating a wide array of services across the care continuum for our Medicare demographic. Ideal candidates will be adept in providing telephonic patient care and will play an integral...

  • Call Center Specialist,

    10 hours ago

    Somerset, United States CareCloud Full time

    CareCloud is seeking an experienced Call Center Specialist, LPN or RN to join our team on a full-time basis. This position entails planning, facilitating, enhancing, and coordinating a wide array of services across the care continuum for our Medicare demographic. Ideal candidates will be adept in providing telephonic patient care and will play an integral...

  • Call Center Specialist,

    14 hours ago

    Somerset, United States CareCloud Full time

    CareCloud is seeking an experienced Call Center Specialist, LPN or RN to join our team on a full-time basis. This position entails planning, facilitating, enhancing, and coordinating a wide array of services across the care continuum for our Medicare demographic. Ideal candidates will be adept in providing telephonic patient care and will play an integral...

  • Call Center Specialist,

    2 weeks ago

    Somerset, United States CareCloud Full time

    CareCloud is seeking an experienced Call Center Specialist, LPN or RN to join our team on a full-time basis. This position entails planning, facilitating, enhancing, and coordinating a wide array of services across the care continuum for our Medicare demographic. Ideal candidates will be adept in providing telephonic patient care and will play an integral...

  • Call Center Operations Supervisor

    2 weeks ago

    Somerset, New Jersey, United States Conduent Full time

    Job SummaryThe Call Center Operations Supervisor will lead a team of approximately fifteen (15) agents. The Supervisors are responsible for the day-to-day operations, call center performance, metric/KPI Management and overall execution. They will also be accountable for team's respective performance and are expected to successfully, coach, develop, motivate,...

  • Call Center Operations Supervisor

    1 week ago

    Somerset, New Jersey, United States Conduent Patient Access Solutions, LLC Full time

    Job SummaryThe Call Center Operations Supervisor will lead a team of approximately fifteen (15) agents, responsible for day-to-day operations, call center performance, metric/KPI management, and overall execution. This role requires a strong leader who can coach, develop, motivate, and inspire high performance, quality guidelines, policy adherence, and goal...

  • Call Center Operations Supervisor

    2 weeks ago

    Somerset, New Jersey, United States Conduent Patient Access Solutions, LLC Full time

    Job SummaryThe Call Center Operations Supervisor will lead a team of approximately fifteen (15) agents, responsible for day-to-day operations, call center performance, metric/KPI management, and overall execution. This role requires a strong leader who can coach, develop, motivate, and inspire high performance, quality guidelines, policy adherence, and goal...

  • Transfer Center Specialist

    1 week ago

    Somerset, New Jersey, United States RWJBarnabas Health Full time

    Job Title: Transfer Center SpecialistJoin RWJBarnabas Health as a Transfer Center Specialist and play a vital role in ensuring seamless patient transfers between healthcare facilities. As a key member of our integrated healthcare team, you will work under the direction of a Transfer Center nurse/nurse supervisor to coordinate transfers, transportation, and...

  • Call Center Operations Supervisor

    3 weeks ago

    Somerset, United States Conduent Patient Access Solutions, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Call Center Operations Supervisor

    3 weeks ago

    Somerset, New Jersey, United States Conduent Patient Access Solutions, LLC Full time

    Job SummaryThe Call Center Operations Supervisor will lead a team of approximately fifteen (15) agents in a patient services program. The Supervisor is responsible for the day-to-day operations, call center performance, metric/KPI Management, and overall execution. They will also be accountable for the team's respective performance and are expected to...

  • Transfer Center Specialist

    2 weeks ago

    Somerset, New Jersey, United States RWJBarnabas Health Full time

    Job Title: Transfer Center SpecialistAt RWJBarnabas Health, we are seeking a highly skilled and detail-oriented Transfer Center Specialist to join our team. As a key member of our healthcare team, you will play a critical role in ensuring the smooth transfer of patients between facilities.Key Responsibilities:Triage and coordinate patient transfers, ensuring...

  • Transfer Center Specialist

    2 weeks ago

    Somerset, New Jersey, United States RWJBarnabas Health Full time

    Job Title: Transfer Center SpecialistAt RWJBarnabas Health, we are seeking a highly skilled and detail-oriented Transfer Center Specialist to join our team. As a key member of our healthcare team, you will play a critical role in ensuring the smooth transfer of patients between facilities.Key Responsibilities:Coordinate patient transfers between facilities,...

  • PA or CRNP

    2 days ago

    Somerset, United States University of Pittsburgh Medical Center Full time

    University of Pittsburgh Physicians is hiring a full-time Night Physician Assistant or Certified Registered Nurse Practitioner to support UPMC Center for Community Hospital Medicine at UPMC Somerset. The Hospitalist Specialist Advanced Practice Provider (APP) is a Physician Assistant or Certified Acute Care Registered Nurse Practitioner and a member of the...

  • RN On Call Weekend Specialist

    4 days ago

    Somerset, United States Heartland Hospice Full time

    About the RoleWe are seeking a compassionate and skilled RN to join our team as an On Call Weekend Specialist at Heartland Hospice. As a key member of our interdisciplinary team, you will provide direct patient care services to hospice patients and supportive care to their families after normal business hours on an on-call basis.ResponsibilitiesManage an...

  • PA or CRNP

    5 days ago

    Somerset, United States UPMC - Pittsburgh Medical Center Full time

    Job DescriptionUniversity of Pittsburgh Physicians is hiring a full-time Night Physician Assistant or Certified Registered Nurse Practitioner to support UPMC Center for Community Hospital Medicine at UPMC Somerset. The Hospitalist Specialist Advanced Practice Provider (APP) is a Physician Assistant or Certified Acute Care Registered Nurse Practitioner and a...

  • PA or CRNP

    4 days ago

    Somerset, United States UPMC - Pittsburgh Medical Center Full time

    Job DescriptionUniversity of Pittsburgh Physicians is hiring a casual Physician Assistant or Certified Registered Nurse Practitioner to support UPMC Center for Community Hospital Medicine at UPMC Somerset. The Hospitalist Specialist Advanced Practice Provider (APP) is a Physician Assistant or Certified Acute Care Registered Nurse Practitioner and a member of...