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Customer Service Representative/Account Management

4 months ago

Beaver Creek Greene County OH, United States Crown Cork & Seal USA, Inc. Full time

Crown's Closures, Aerosol & Promotional Packaging (CAPP) Division manufactures a variety of packaging solutions for the largest consumer packaging companies in North America. We manufacture total packaging solutions including: Closures: We manufacture a variety of decorative food and metal vacuum sealed closures, metal and composite closures, capping systems for glass and plastic container manufacturers. Aerosol Packaging: We manufacture cans and ends for manufacturers of personal care, food, household and industrial products. We offer our customers a broad range of products including multiple sizes, color schemes and shaped packaging. Promotional and Specialty Packaging: We manufacture a wide array of decorative containers with numerous lid and closure variations. The Customer Service Representative will serve as a main point of contact for assigned customers. This selected individual will collaborate with customers, sales, planning and operations on all facets of our business to ensure business and customer demands are aligned. Reporting directly to the Supervisor, Customer Service, the Customer Service Representative responsibilities would include, but not be limited to, the following: Manage placement of orders and ship orders at customer request.
Maintain open order status and inventory reports.
Primary contact for field sales and customers. Responsible for communicating all relevant information to account managers and others as necessary.
Manage customer complaints, directing them to the Technical Services group or Quality Assurance. Manage freight ensuring current freight rates in affect and updated in the customer master file
Run weekly scheduled inventory reports for respective customers or as needed/requested
Enter various types of invoices related to freight, needs attention inventory, quantity adjustments, graphic charges, etc. Work with customers and account managers to minimize slow moving or obsolete inventory.
Minimum Requirements Bachelor's degree in business, management or a related position
3+ years of experience in a customer service role
Approximately 10% travel Preferred Requirements Packaging industry experience Competencies Capability and flexibility of managing changing business needs and requirements
Proficiency in MS Word, Excel, Access, PowerPoint and Outlook required