HRDI-Director of Crisis Services

Found in: Jooble US O C2 - 2 weeks ago

Chicago IL, United States Friend Health Full time

Job Title: Clinical Director, Crisis Services
REPORTS TO: Executive Director
DIVISION: HRDI Subsidiary
FLSA: Status: Exempt
GRADE:
Issued: 2/2024

JOB SUMMARY: Reports to Executive Director . In partnership with the other Senior Leaders , enablesclient serviceexcellence by aligning organizational goals with outcomes of the day-to-day operations of the organization. This position is focused on managing clinical excellence and optimal patient care for the Community Behavioral Health division. Position also w orks collaboratively with each level of HRDI and FH management to improve and sustain the organization’s focus on evaluating, planning, and implementing the delivery of the best services to patients in support of its mission. Participates as a member of the FH Senior Leadership Team.

CLINICAL SERVICES: Areas of supervision: Expert level knowledge of the full continuum of crisis services in a CCBHC or CMHC. Indirectly manages all other clinical staff.

JOB DUTIES

Strategic Planning:

  • Actively participates with various levels of the HRDI and FH Leadership Teams by effectively collaborating with HRDI’s Executive Director, Friend Health Leadership, and FH’s finance, operations, and human resources departments, toward the development and achievement of HRDI’s clinical, operational, and financial goals.
  • Participate/develop and implement short-term and long-range strategic planning for HRDI; leading initiatives to improve the organization’s operational effectiveness, fiscal stability, and ability to serve clients and community.
  • Providing innovative and strategic leadership for planning, executing, and delivering on division goals and objectives.
  • Ensures that goals and objectives for all divisional functions are consistent with FH, HRDI, and applicable industry standards.
  • Develops and maintains a productive relationship with FH and HRDI stakeholders.
  • Collaborates with HRDI and FH’s SLT to develop and implement business strategies.
  • Supports HRDI’s clinical planning processes and execution of plans.
Clinical Process Improvement
  • Develops, designs, and improves internal systems that advance clinical services while meeting financial, operational, and strategic growth objectives.
  • Identify key business processes that cross over multiple departments and works closely with division heads to develop workflows that create clarity and improve results.
  • Identifies and evaluates systems, policies, and processes and implements plans for improvement.
  • Analyzes and interprets operational standards of performance and identifies areas for improvement.
  • Encourages collaboration and sharing of operational efficiencies and best practices.
  • Develops and implements Standard Operating Procedures (SOP’s).
  • Practices continuous improvement by reviewing systems and processes to support continued efficiency and effectiveness.
  • Ensures compliance with established policies, procedures, and rules to ensure the best solutions are executed to mitigate client services delivery challenges.
  • Champions the client services initiatives in response to regulatory bodies and in accordance with FH oversight.
  • Primary Liaison with all contract monitors, and funding sources.

QUALIFICATIONS AND REQUIREMENTS

  • MSW, MS or other graduate degree in the Counseling, Public Health, Human Services or related field from accredited college or university required. Professional licensure, LCSW, LCPC, or LMFT required
  • 5 – 7 years’ experience in a Senior Management role within a community health/social services/hospital environment required.
  • Valid driver’s license and excellent driving record required.
Knowledge, Skills, and Abilities:
  1. Ability to work well and communicate effectively with individuals at all levels of the organization.
Experience working in a corporate environment with subsidiaries and/or multiple locations.
  1. Demonstrated experience in project management and leading business process change.
  2. Proficient in information technology systems and processes to support business functions.
  3. Strong understanding of transportation laws and DMV vehicle operational requirements.
Proven negotiating and effective vendor management skills required.
Excellent customer service and relationship management skills required.
  1. Exceptional standards of professionalism, leadership abilities, and work ethics.
Exceptional verbal and written communication writing skills, with the ability to communicate at all levels of the organization as well as with external partners and stakeholders.
  1. Strong interpersonal skills to inspire and work effectively with diverse teams and groups.
  2. Excellent problem-solving skills with proven ability to strategize and prioritize to meet goals and deadlines.
  3. Commitment to client centered, culture of service that inspires others to reach their highest potential.
  4. The ability to work well in a highly collaborative work environment.
  5. Skills necessary to create and maintain a diverse and inclusive environment.
  1. Outstanding interpersonal and community relations skills, with the ability to communicate and work effectively within a diverse community.
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