Steward Banquets

2 weeks ago


New London CT, United States The Service Companies Full time

Job Title:* Executive Steward, Foxwoods Casino
*The Service Companies offers a wide range of managed, staffing, specialty, and engineering services. We are the premier one-stop-shop for services to the hospitality, gaming, and facility services industries, providing service to over 3,000 customers across the United States and Caribbean.
The Services Companies was founded in 1987 and has enjoyed substantial organic growth as well as strategic growth through selective acquisitions. TSC is now privately owned and was acquired by Gridiron Capital, an investment company, in July 2018. Including contract employees and seasonal workers, total staffing is over 4,000 team members. The Service Companies helps its clients look their best, solve staffing shortages, and perform at high efficiency, while saving valuable resources. Our broad offering and expertise enable us to flexibly tailor our services to the diverse needs of our customers while ensuring cleanliness, safety, and a superior customer experience. We consistently deliver high levels of service quality and improved performance, which greatly enhances the guest experience, and adds significant value to the business of its hospitality and commercial customers.
*Responsible for managing the operations of the overnight hotel Stewarding department in a large luxury casino. This position is The Service Companies’ on-site account manager and represents the face of The Service Companies to the client. Overnight responsibilities required.
*Manage the overall operations of the Stewarding and Public Area departments, focusing on customer service scores and profitability.
* Oversee a team of over 80 employees, ensuring their training, performance, and adherence to safety and cleanliness standards.
* Act as the key interface between the client property and senior management, fostering effective communication and collaboration.
* Recognize and reward employees publicly, providing coaching to underperforming team members for improved performance.
* Ensure compliance with company training plans and documentation requirements.
* Manage daily payroll activities and uphold reporting standards.
* Adhere to all company and regulatory policies, promptly reporting any wrongdoing to corporate headquarters.
*Physical ability to push and pull 50 pounds, stand for extended periods, and work with cleaning equipment and chemicals.
* Motivational skills to lead and respect a diverse team of hourly employees.
* Knowledge of Microsoft Suite.
* Spanish fluency highly preferred.
#Job Type: Full-time
Shift:
* 8 hour shift
* Night shift
Weekends as needed
Ability to Relocate:
* New London, CT: Relocate before starting work (Required)


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