Customer Service Representative
2 weeks ago
*Description:* The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions:
- Excellent communications skills
- Ability to quickly navigate through system applications to obtain and provide accurate account
- Answer all incoming calls in 30 seconds or less
- Answer 50 or more inbound calls daily
- Perform outbound call campaigns to existing customers
- Complete customer request forms
- Document each incoming and outbound call for trend analysis
- Manage multiple customer interactions while maintaining accuracy
- Work well in busy environment
- Maintain overall call volume and service levels at 90% or above
- Maintain a monthly Quality Call Monitor average of 90% or above
- Perform other duties as assigned
- High school diploma or GED is required
- Proven experience in a call center environment
- Experience in a financial or banking environment is preferred
- Computer and data entry skills required
- Proficient verbal and written skills required
- Proficiency in Excel spreadsheets a plus
- Prior experience using chat or email as customer response channel a plus
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Customer Service Representative
2 weeks ago
Louisville, KY, United States TEKsystems Careers Full timeJob Posting: Customer Service Representative*Location: *Louisville, Kentucky, 40299Workplace Type:* OnsiteJob Overview:* Join our team as a Customer Service Representative, where you'll play a crucial role in assisting customers with open enrollment of medical benefits. In this dynamic position, you will handle 30-40 inbound calls daily, examining and...
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Customer Service Representative
2 weeks ago
Louisville, KY, United States TEKsystems Careers Full timeCustomer Service Representatives Needed!!! *Description:* The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions: Excellent communications skillsAbility to quickly navigate...
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Customer Service Representative
4 months ago
Louisville, United States Rumpke Consolidated Companies, Inc. Full timeCustomer Service Representatives receive and respond to calls from residential customers, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall Customer Service Representative, Customer Service, Representative, Data Entry, Contracts, Retail, Skills
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Customer Service Representative
3 months ago
Louisville, United States PCA Pharmacy Full timeThe customer service representative will be responsible for providing excellent customer service to Synchrony Lab customers. Duties will include direct contact with Synchrony Lab customers and vendors, including the lab courier service. Such contact Customer Service, Customer Service Representative, Representative, Retail, Laboratory
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Customer Service Representative
2 months ago
Louisville, United States University of Louisville Physicians Full timeThe concierge staff will also be identified as the vision for U of L Health Care in all facilities. The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Rep Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Healthcare,...
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Customer Service Representative
2 months ago
Louisville, United States MacNeil Automotive Prod Full timeRetail Sales Customer Service Representative - Broomfield, Colorado WeatherTech Direct is seeking well-qualified Retail Sales Customer Service Representative to ensure the overall satisfaction of customers in our Broomfield, Colorado factory store Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers...
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Customer Service Representative
4 weeks ago
Louisville, United States QCHI Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 4526 located at 3280 N Church Ave Louisville, MS 39339. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team...
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Customer Service Representative
3 weeks ago
Louisville, United States McKesson Full timeResponds to all inbound phone calls and emails in a professional and timely manner. - Finds resolution of issues within the defined metrics and refers escalated issues to the Customer Service Supervisor/ Manager when necessary. - Researches and resol Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Skills
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Customer Service Representative
6 days ago
Louisville, Kentucky, United States Pizza Hut Shop Full timeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Pizza Hut Shop. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a positive and memorable experience with our brand.Key Responsibilities:Answer customer calls and...
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Customer Service Representative
19 hours ago
Louisville, Kentucky, United States Chewy Full timeAbout ChewyChewy is a leading online retailer of pet food and supplies, dedicated to delivering exceptional customer experiences and making a positive impact on the lives of pet parents and their furry friends.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service...
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Customer Service Representative
3 months ago
Louisville, United States ShipMonk Full timeWhy ShipMonk? ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter...
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Customer Service Representative
4 weeks ago
Louisville, United States RedBird Global Full timeWe are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with customers in a...
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Customer Service Representative
17 hours ago
Louisville, Kentucky, United States Pizza Hut Shop Full timeWe are seeking a Customer Service Representative to join our team at Pizza Hut Shop. As a Customer Service Representative, you will be responsible for providing fast, fun and friendly service to our customers.Key Responsibilities:Answer the telephone with a smile in your voiceTake customer menu orders, explain special offers, and enter orders accurately in...
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Customer Service Representative
1 day ago
Louisville, Kentucky, United States Service Corporation International Full timeOur company, Service Corporation International, is a leader in the death care industry. We celebrate lives and honor the deceased. Consider a career with a company that values its associates and provides opportunities for growth.Welcomes client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and...
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Customer Service Representative
18 hours ago
Louisville, Kentucky, United States Pizza Hut Shop Full timeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Pizza Hut Shop in Louisville, KY. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and ensuring that every customer has a positive experience.Key Responsibilities:Answer customer calls with a...
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Customer Service Representative
4 weeks ago
Louisville, United States XPO Full timeWhat you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...
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Customer Service Representative
5 days ago
Louisville, Kentucky, United States Pizza Hut Shop Full timeWe are seeking a Customer Service Representative to join our team at Pizza Hut Shop. As a Customer Service Representative, you will be responsible for providing fast, fun, and friendly service to our customers.Key Responsibilities:Answer the telephone with a smile in your voice and take customer menu orders.Greet Carry-Out customers and assist with all...
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Customer Service Representative
3 hours ago
Louisville, United States Rodriguez Cleaning Full timeDescription Are you a caring, detail-oriented individual with a drive to help others? If you love interacting with people, making connections, and providing exceptional service, then the Customer Service Representative position at our company is the perfect fit for you! We are seeking a passionate individual who is dedicated to ensuring a positive customer...
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Customer Service Representative
1 day ago
Louisville, Ohio, United States Employ-Temps Staffing Service Full timeWe are seeking a skilled Property & Casualty Insurance professional to join our team at Employ-Temps Staffing Services. As a Customer Service Representative, you will be working with an independent insurance agency that prioritizes customer satisfaction and offers a range of coverage options.Key Responsibilities:Handle inbound and outbound calls to discuss...
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Customer Service Representative
5 days ago
Louisville, Kentucky, United States Advanced Solutions Full timeJob SummaryThe Customer Care Representative provides exceptional customer support to clients and represents Advanced Solutions in a professional manner. They interact with clients to provide information in response to inquiries about products and services, and handle and resolve customer issues.Key ResponsibilitiesReceives customer requests, analyzes...