Restaurant Supervisor @ Solete Sheraton VBO

Organizational Structure: 

Department: Food and Beverage

Reports To: Food and Beverage Manager

Supervision: Front of house associates: Servers, Bussers, Bartenders, Greeters

Pay Structure: Paid Bi-weekly

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us

Why Should You Work for Shamin Hotels?

Amazing Benefits In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more

Endless Opportunities With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family

How to Apply:

If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you Please apply here:

Enter the job title and location and apply

Position Overview:

As a Restaurant Supervisor, you will oversee the daily operations of the restaurant, ensuring efficient workflow, excellent customer service, and adherence to quality standards. You will be responsible for supervising and leading the restaurant team, maintaining a positive work environment, and contributing to the overall success of the establishment.

Essential Job Functions:

• Supervision: Provide leadership and direction to restaurant staff, including servers, hosts/hostesses, and bartenders, to ensure smooth operations and exceptional service.
• Training and Development: Train new hires and provide ongoing training to existing staff members on service standards, menu knowledge, and customer interaction skills.
• Scheduling: Create and manage staff schedules to ensure adequate coverage during peak hours and optimize labor costs while meeting business demands.
• Customer Service: Lead by example in delivering excellent customer service, handling guest inquiries or complaints promptly and professionally, and ensuring guest satisfaction.
• Quality Control: Monitor food quality, presentation, and portion sizes to ensure consistency and adherence to established standards.
• Inventory Management: Oversee inventory levels of food, beverages, and supplies, and coordinate with management to place orders as needed to maintain adequate stock levels.
• Safety and Compliance: Ensure compliance with health and safety regulations, sanitation standards, and alcohol service laws, and address any issues or concerns promptly.
• Financial Management: Assist in controlling costs and maximizing profitability through effective cost management, portion control, and minimizing waste.
• Team Leadership: Motivate and inspire team members to perform at their best, recognize achievements, and address performance issues as necessary.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.
Own It: Be a role model, Embrace Responsibility and Keep Learning.
Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

Previous Experience: Proven experience in a supervisory or leadership role in the restaurant industry, with a strong understanding of restaurant operations and customer service principles.
Leadership Skills: Excellent leadership and interpersonal skills, with the ability to motivate and coach team members to achieve goals and maintain high standards.
Communication Skills: Clear and effective communication skills, both verbal and written, with the ability to communicate with staff, management, and guests.
Problem-Solving Ability: Strong problem-solving skills, with the ability to address issues or conflicts calmly and effectively.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Knowledge of Point of Sale (POS) Systems: Familiarity with POS systems for order processing and transactions.
High school diploma or equivalent; additional education or certifications in hospitality management or related field is a plus.
Join our team and be a part of leading a dynamic restaurant environment committed to providing exceptional dining experiences to our guests

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:

Stand or walk for long periods of time including for an entire work shift (8 hours)
Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion.
Reach overhead and below the knee including bending, twisting, pulling and stooping.
Exposure to harmful chemicals, odors and potentially infectious materials.
Work in hot or cold environments (the kitchen/walk in freezer)
Occasionally carry, lift or move objects weighing up to 100 pounds with assistance.

 

Mental Requirements:

· Must be able to convey information and ideas clearly, both oral and written in English.

· Must be able to evaluate and select among alternative courses of action quickly and accurately

· Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.

· Must maintain composure and objectivity under pressure. Must be respectful and maintain a calm demeanor.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.

· Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

Must be able to work with a myriad of personalities and levels within the hotel and outside sources

About Us:

Founded in 1979, Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country. Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates. For additional information, please visit

Apply Here:

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.