Collections Specialist

2 months ago


Evansville IN, United States OneMain Financial Full time

The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve accounts.
Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
Investigate, research, and track consumer information using online skip tracing tools
Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Collections / Call Center experience strongly preferred
An in-depth understanding of collections and negotiation skills
A high degree of self-management to successfully prioritize workday
Up to two late nights per week of 12 PM – 9 PM and flexible schedule for remaining hours with manager approval. One Saturday per month and extended hours at the end of the month.
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement



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