Operations Optional Product Support Team Specialist
1 week ago
The Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office processing of insurance cancelation requests. The Specialist must be able to balance volumes and quality for both workstreams. In addition, this team will be responsible for attempting to contact every customer who elects to purchase Optional Products for their OneMain loan, ensuring they are fully aware of the product purchase and cancelation rights. This is a unique, specialized role that requires an individual that can both offer a consistently exceptional customer experience and maintain high volume and high accuracy of special account handling through back office processing.
In the Role
- Become a subject matter expert with OneMain Optional products (terms, premiums, cancellations, refunds, etc.), as a single point of contact for customer support
- Manage both Inbound and Outbound customer contacts concerning Optional Products
- Demonstrate active listening to offer appropriate support or solutions with a focus on quality and first call resolution
- Demonstrate attention to detail with customer contacts, including excellent call quality, appropriate account documentation and disposition
- Receive and process customer requests for product cancellation according to regulatory and compliance expectations, maintaining processing volumes with high accuracy and attention to detail
- Review accounts for outstanding refund checks, process stop payments, and re-issue new refund checks when applicable
- Quickly identify potential operational issues or opportunities, and collaborate with the team, partners, and leadership to resolve
- Ensure processing volumes meet formal service level agreements
- Customer engagement through multiple communication channels including, web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses
- Work with customers in a consultative manner in accordance with all applicable laws policies and procedures including compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing
Requirements
- High School or GED.
- 3 to 5 years of call center experience
- Proficient in Microsoft products, specifically Excel, Outlook, and Teams
- Exceptional verbal and written skills
- Internal systems experience preferred
- Experience with internal optional products preferred
- Sound judgment in problem solving and solutions to minimize risk
Location: Evansville, IN
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more
-
Evansville, IN, United States OneMain Financial Full timeThe Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the...
-
Evansville, IN, United States OneMain Financial Full timeThe Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...
-
Evansville, IN, United States OneMain Financial Full timeThe Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...
-
Evansville, United States OneMain Financial Full timeThe Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...
-
EVANSVILLE, United States OneMain Financial Full timeThe Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...
-
EVANSVILLE, United States OneMain Financial Full timeThe Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...
-
EVANSVILLE, United States OneMain Financial Full timeThe Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...
-
Evansville, IN, United States OneMain Financial Full timeThe Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...
-
Operations Product Support Team Specialist
2 weeks ago
Evansville, Indiana, United States OneMain Financial Full timeJob Title: Operations Product Support Team SpecialistWe are seeking a highly skilled Operations Product Support Team Specialist to join our team at OneMain Financial. As a key member of our organization, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our product support processes.Key...
-
Operations Specialist
2 weeks ago
Evansville, Indiana, United States OneMain Financial Full timeProduct Support Specialist - Operations TeamJob SummaryWe are seeking a highly skilled Product Support Specialist - Operations Team member to join our team at OneMain Financial. As a Product Support Specialist - Operations Team member, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our product support...
-
Operations Product Support Specialist
2 weeks ago
Evansville, Indiana, United States OneMain Financial Full timeThe Operations Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...
-
Product Support Specialist
2 weeks ago
Evansville, Indiana, United States Five Star Call Centers Full timeJob DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Product Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via multiple communication channels, including phone, email, and chat.Key Responsibilities:Assist customers...
-
Operations Support Specialist
2 weeks ago
Evansville, United States OneMain Financial Full timeAbout the Role We are seeking a highly organized and detail-oriented Operations Support Representative to join our team at OneMain Financial. As an Operations Support Representative, you will provide administrative support to our operations team, including account review, handling questions from agents or managers, and interacting with internal and external...
-
Operations Support Representative
1 week ago
Evansville, IN, United States OneMain Financial Full timeJob Description OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative role in the Operations Support team. This position will provide administrative support including account review, handling questions from agents or Unit Manager / Department Manager, and interaction with Internal and External...
-
Operations Support Representative
2 weeks ago
Evansville, IN, United States OneMain Financial Full timeJob Description OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative role in the Operations Support team. This position will provide administrative support including account review, handling questions from agents or Unit Manager / Department Manager, and interaction with Internal and External...
-
Operations Support Specialist
4 weeks ago
Evansville, Indiana, United States OneMain Financial Full timeOperations Support RepresentativeOneMain Financial is seeking a highly organized and detail-oriented Operations Support Representative to join our team. In this role, you will provide administrative support to our operations team, including account review, handling customer inquiries, and interacting with internal and external stakeholders.Key...
-
Operations Support Specialist
1 week ago
Evansville, Indiana, United States OneMain Financial Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Operations Support Representative to join our team. In this role, you will provide administrative support, including account review, handling questions from agents or Unit Manager / Department Manager, and interaction with Internal and External customers.Key ResponsibilitiesReview and...
-
Tech Support Specialist
2 weeks ago
Evansville, IN, United States OneMain Financial Full timeOneMain is currently hiring for Tech Support Specialists to join our OneSupport team. OneSupport is an internal help desk that provides technical and account support to OneMain team members. We strive to assist the company in all technical aspects and provide support through inbound calls and chats. Applicants must display a strong aptitude for customer...
-
Technical Support Specialist
4 weeks ago
Evansville, Indiana, United States OneMain Financial Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our OneSupport team. As a Technical Support Specialist, you will provide technical and account support to our team members, assisting with various technical aspects and providing support through inbound calls and chats.Key ResponsibilitiesProvide technical support for issues...
-
Operations Support Specialist
2 weeks ago
Evansville, Indiana, United States OneMain Financial Full timeOperations Support RepresentativeAbout the RoleWe are seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our operations team, including account review, handling questions from agents or unit managers, and interacting with...
