Product Support Engineer
2 weeks ago
Position Title: Product Support Engineer
It supplies and supports these products for engine makers, airplane manufacturers and aircraft operators. 7-million sq. ft. facility situated on 180 acres – where the company and its predecessors have designed, built and equipped civil and military aircraft for over 90 years. In 2019, MRAS was acquired by ST Engineering North America, the U.S. affiliate of Singapore-based ST Engineering – becoming a part of its global network of aerospace facilities and offices. The Product Support Engineer (PSE) will provide technical support for customers of ST Engineering Middle River Aerostructure Systems’ (MRAS) nacelle components, to ensure customer operational success and product safety of flight. The PSE will have the opportunity to build and leverage multiple skill sets including technical writing, communication with customers and partners from around the world, technical support and hardware ownership to support current and next generation products.
To provide technical support for the use, maintenance, and repair of advanced composites, metallic components, and nacelle systems hardware that will require forward-thinking, a positive attitude and collaboration skills. Provide, with guidance from senior PSE resources, timely technical support for the repair, maintenance, and operation of our hardware to customers
Comprehend and synthesize data from maintenance manuals, engineering drawings & specifications to respond to customer technical inquiries
Obtain hardware damage details from customers and collaborate with Repair Engineering to generate structural repairs for field damage cases
Participate in Root Cause and Corrective Action investigations for events occurring on fielded hardware in the fleet
Prepare and present technical data to internal and external customers
Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering and aviation industry policies and procedures
Bachelor’s Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university . Three or more years of experience in engineering and/or technical customer support and kowledge of nacelle hardware, the aviation industry and engineering technology and tools is highly preferred, but not mandatory.
Effective team building skills
Strong project management skills
MRAS is an equal opportunity employer and service provider and does not discriminate on the basis of race, age, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class.
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