Practice Manager, Adult Diabetes Clinic
4 weeks ago
The Practice Manager of the Adult Diabetes Clinic provides day to day managerial support, coordination of patient care and oversight of clinical and non-clinical support staff alongside the Executive Director and Section Chief to ensure optimal clinic operations inclusive of high quality, competent, efficient services and exceptional patient satisfaction and customer service standards. Identifies opportunities for improvement, setting priorities, empowering and coaching staff to improve the patient care experience and quality of work life within the clinic. Responsibilities: Directs activities of support staff in clinic to ensure smooth operations, via appropriate coverage and adequate staff provided in support of clinical services. Integrates the support staff and medical staff to ensure a high quality of patient care and dedication to patient and staff safety with limited interruptions to patient flow. Takes, or directs corrective disciplinary action when needed. Oversees hiring and orienting staff; provides work direction, assigns schedules and conducts on the job training to ensure staff achieves their full potential. Promotes teamwork among staff and empowers staff to exceed performance standards. Monitors and evaluates performance, and recommends personnel actions, such as acknowledgement, commendations, and disciplinary actions. Develops Standard Operating Procedures for optimal clinical operations, including purchasing and maintenance of equipment and supplies; maintenance of clinic infrastructure; patient and staff scheduling, reminders and appointment compliance tracking; clinic flow; staff calendars; and division and delegation of staff responsibilities. Demonstrates through leadership example, visible organizational support and a positive attitude to create a healthy and positive work environment and enhance staff and provider morale. Responsible for fostering a positive relationship with the patient population served by the clinic. Monitors practice metrics regularly to ensure high levels of efficiency. Develops and/or implements improvement plans as needed. Assists with creation and implementation of operating and capital budgets. Reviews monthly budget performance, makes recommendations as needed and implements after approval. Processes appropriate invoices and expenses, including payroll, and ensures expenses remain within budget constraints. Collaborates with Revenue Cycle to ensure staff assists in obtaining insurance referral for services, timely submission of provider charges, participates in internal audits, and makes decisions to support patient billing. Ensures staff and overall clinic adherence to State, Federal, and institutional safety guidelines including OSHA, HIPAA, DPH and Joint Commission. Participates in weekly rotation of “Administrator On-Call” coverage to facilitate major decisions in case of emergency. Maintains working relationships with vendors on service contracting for equipment and medical supplies as required. Addresses patient comments and complaints to ensure appropriate resolution. Reviews and communicates information and potential solutions to improve operations and patient satisfaction. Responsible for Onboarding and Off-boarding of clinical and non-clinical staff. Other duties as assigned. Qualifications: Bachelor’s degree or equivalent experience; MBA, MHA, or MPH preferred Minimum 5 years of experience in health care Minimum 3 years of experience in a supervisory role – preferably in a physicians practice or related health care environment Proficiency with Microsoft Office Suite (especially Excel & Word); and Health Information Management/Practice Management Systems Demonstrated knowledge of Epic workflows Supervisory and leadership experience with demonstrated competence in change management, team building, and problem solving Excellent oral and written presentation skills Excellent time management and organizational skills Outstanding customer service skills Must demonstrate a capacity for independent functioning, creativity, and objectivity Ability to work well under normal pressure of busy office setting, deadlines, and changes in workload Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans. Joslin values diversity and inclusion, and we encourage diversity applicants. Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law.
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Practice Manager, Adult Diabetes Clinic
4 weeks ago
Boston, MA, United States Joslin Diabetes Center Full timeThe Practice Manager of the Adult Diabetes Clinic provides day to day managerial support, coordination of patient care and oversight of clinical and non-clinical support staff alongside the Executive Director and Section Chief to ensure optimal clinic operations inclusive of high quality, competent, efficient services and exceptional patient satisfaction and...
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Practice Manager, Adult Diabetes Clinic
4 weeks ago
Boston, United States Joslin Diabetes Center Full timeThe Practice Manager of the Adult Diabetes Clinic provides day to day managerial support, coordination of patient care and oversight of clinical and non-clinical support staff alongside the Executive Director and Section Chief to ensure optimal clinic operations inclusive of high quality, competent, efficient services and exceptional patient satisfaction and...
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Practice Manager, Adult Diabetes Clinic
3 weeks ago
Boston, United States Joslin Diabetes Center Full timeThe Practice Manager of the Adult Diabetes Clinic provides day to day managerial support, coordination of patient care and oversight of clinical and non-clinical support staff alongside the Executive Director and Section Chief to ensure optimal clinic operations inclusive of high quality, competent, efficient services and exceptional patient satisfaction and...
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Practice Manager
3 weeks ago
Boston, United States Joslin Diabetes Center Full time**The Practice Manager** **of the Adult Diabetes Clinic** provides day to day managerial support, coordination of patient care and oversight of clinical and non-clinical support staff alongside the Executive Director and Section Chief to ensure optimal clinic operations inclusive of high quality, competent, efficient services and exceptional patient...
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Nurse Educator
4 weeks ago
Boston, United States Joslin Diabetes Center Full timeThe Nurse Educator provides state of the art diabetes self-management education (DSME) in a variety of settings, to persons with diabetes (PWD) and their families/care-partners, helping to optimize their diabetes management. The Nurse Educator collaborates with other educators in identifying needs, developing and providing clinical programs and services....
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Nurse Educator, Diabetes
4 weeks ago
Boston, United States Joslin Diabetes Center Full timeOverview The Nurse Educator provides state of the art diabetes self-management education (DSME) in a variety of settings, to persons with diabetes (PWD) and their families/care-partners, helping to optimize their diabetes management. The Nurse Educator collaborates with other educators in identifying needs, developing and providing clinical programs and...
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Nurse Educator, Diabetes
3 weeks ago
Boston, United States Joslin Diabetes Center Full timeOverview The Nurse Educator provides state of the art diabetes self-management education (DSME) in a variety of settings, to persons with diabetes (PWD) and their families/care-partners, helping to optimize their diabetes management. The Nurse Educator collaborates with other educators in identifying needs, developing and providing clinical programs and...
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Patient Access Representative
2 weeks ago
Boston, United States Joslin Diabetes Center Full timeOverview The Patient Access Representative performs functions that enhance patient access and increase revenue to the clinic. Advises patients regarding insurance coverage and financial obligations, completes registration and scheduling of patients in the automated registration/scheduling system, and collects payments. Hours are Monday-Friday, 7:30 am -...
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Patient Access Representative
7 days ago
Boston, United States Joslin Diabetes Center Full timeOverview The Patient Access Representative performs functions that enhance patient access and increase revenue to the clinic. Advises patients regarding insurance coverage and financial obligations, completes registration and scheduling of patients in the automated registration/scheduling system, and collects payments. Hours are Monday-Friday, 9:00 am -...
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Patient Access Representative
2 months ago
Boston, United States Joslin Diabetes Center Full timeOverview: The Patient Access Representative performs functions that enhance patient access and increase revenue to the clinic. Advises patients regarding insurance coverage and financial obligations, completes registration and scheduling of patients in the automated registration/scheduling system, and collects payments. Hours are Monday-Friday, 9:30am -...
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Patient Access Representative
3 weeks ago
Boston, United States Joslin Diabetes Center Full timeOverview: The Patient Access Representative performs functions that enhance patient access and increase revenue to the clinic. Advises patients regarding insurance coverage and financial obligations, completes registration and scheduling of patients in the automated registration/scheduling system, and collects payments. Hours are Monday-Friday, 9:30am -...
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Diabetes Technologies and Care Coordinator
2 weeks ago
Boston, United States Joslin Diabetes Center Full timeOverview: The **Diabetes Technologies and Care Coordinator’s** (Joslin Clinic Education department ) primary responsibility is to perform all administrative aspects of the Diabetes Technology program (Program) which includes Insulin Pumps and Continuous Glucose Monitoring (CGM) systems. - As a health care organization, we have the responsibility to do...
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Clinic Physician
4 weeks ago
Boston, United States Joslin Diabetes Center Full timeOverview Please note that though this position's location and responsibilities will be at the Joslin Diabetes Center, employment & application will be through Harvard Medical Faculty Physicians (HMFP). Please use the link below to complete your application. Click here to apply to the Physician (Pediatric) opportunity on the HMFP website. A Joslin Clinic...
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Clinic Physician
3 weeks ago
Boston, United States Joslin Diabetes Center Full timeOverview Please note that though this position's location and responsibilities will be at the Joslin Diabetes Center, employment & application will be through Harvard Medical Faculty Physicians (HMFP). Please use the link below to complete your application. Click here to apply to the Physician (Pediatric) opportunity on the HMFP website. A Joslin Clinic...
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Clinical Diabetes Specialist
4 weeks ago
Boston, United States Sequel Medical Technology Full timeJob DescriptionJob DescriptionAbout SequelSequel Med Tech is an emerging medical device company committed to revolutionizing patient care through innovative solutions. Our mission is to improve the lives of patients by developing cutting-edge medical technologies that address unmet needs in healthcare.Job OverviewThe Clinical Diabetes Specialist (CDS) will...
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Clinical Diabetes Specialist
4 weeks ago
Boston, United States Sequel Medical Technology Full timeAbout SequelSequel Med Tech is an emerging medical device company committed to revolutionizing patient care through innovative solutions. Our mission is to improve the lives of patients by developing cutting-edge medical technologies that address unmet needs in healthcare.Job OverviewThe Clinical Diabetes Specialist (CDS) will partner with a Territory...
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Clinical Diabetes Specialist
3 weeks ago
Boston, United States Sequel Medical Technology Full timeAbout SequelSequel Med Tech is an emerging medical device company committed to revolutionizing patient care through innovative solutions. Our mission is to improve the lives of patients by developing cutting-edge medical technologies that address unmet needs in healthcare.Job OverviewThe Clinical Diabetes Specialist (CDS) will partner with a Territory...
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Optometrist
2 months ago
Boston, United States Joslin Diabetes Center Full timeOverview The Joslin Diabetes Center was established with the private practice of Dr. Eliot P. Joslin in 1898 and the Beetham Eye Institute is world renowned for the groundbreaking work of Dr. William P. Beetham, the pioneering work with laser photocoagulation for diabetic retinopathy by Drs. Lloyd M. Aiello and Dr. Beetham, and the landmark work of Dr....
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Optometrist
3 weeks ago
Boston, United States Joslin Diabetes Center Full timeOverview The Joslin Diabetes Center was established with the private practice of Dr. Eliot P. Joslin in 1898 and the Beetham Eye Institute is world renowned for the groundbreaking work of Dr. William P. Beetham, the pioneering work with laser photocoagulation for diabetic retinopathy by Drs. Lloyd M. Aiello and Dr. Beetham, and the landmark work of Dr....
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Optometrist
4 weeks ago
Boston, United States Joslin Diabetes Center Full timeOverview The Joslin Diabetes Center was established with the private practice of Dr. Eliot P. Joslin in 1898 and the Beetham Eye Institute is world renowned for the groundbreaking work of Dr. William P. Beetham, the pioneering work with laser photocoagulation for diabetic retinopathy by Drs. Lloyd M. Aiello and Dr. Beetham, and the landmark work of Dr. Lloyd...
