Patient Services Representative
4 weeks ago
Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. Inclusion
Calling all healthcare heroes with a passion for people and a knack for organization As a Patient Service Representative, you're not just the first smile patients see – you're the magic behind the scenes, making their journey through our facility smooth and stress-free. Answer all phone calls.
Listen and return all voicemails left in front of office phones.
Check-in new and existing patients and let the clinical staff know that the patient has arrived.
Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
Handle questions and provide information to walk-in patients.
(Review the daily schedule of the clinic for any changes.
Adjust clinic hours based on the schedule.
Understand cancellation policy and reiterate it to patients.
3 years of customer service experience
2 years of patient service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
Bilingual in Spanish
2 Saturdays per month
Travel availability to cover Homewood, Orland Park
Bilingual - Spanish
Benefits (for our full-time employees)
Paid Patient Service Representative Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
Medical, Dental, Vision, and Life Insurance
Short-Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
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