Senior Fraud Investigator

4 weeks ago


San Antonio TX, United States USAA Full time

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. Conducts internal or external fraud investigations and files regulatory reports according to legal requirements while ensuring adherence to all applicable deadlines. Performs mitigation and remediation activities while utilizing multiple applications and platforms in support of fraud operation activities to alleviate any potential negative impact to members and/or the organization.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

Provides fraud investigation subject matter expertise through review and update of processes, procedures, analysis of trends, quality review of the team's work and communication of results to management.
- Guides and facilitates team in the development and implementation of key initiatives in fraud investigations.
- Onboards new investigators and serves as a resource to team members on escalated issues and manages the team’s workload.
- Conducts larger fraud investigations of a complex nature of suspected or known criminal activity.
- Conducts interviews, analyzes transaction data and reviews monetary and non-monetary fraud transaction data to detect fraudulent or unusual patterns and trends in support of the investigative process.
- Performs thorough analysis of evidence; assesses veracity of information compiled to include documentary materials, and results of interviews to develop investigative conclusions.
- Utilizes expert knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies, and best practices in the investigative field to organize investigative results.
- Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution.
- Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames.
- Serves as a liaison with law enforcement agencies and other institutions to ensure USAA is informed of all relevant potential risks.
- Serves as a Bank Custodian to provide testimony in criminal and civil proceedings to the grand jury and/or trial courts as well as files necessary regulatory reports.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Bachelor’s Degree; OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of experience in financial services, or financial crimes experience to include 3 years of federal/local/state/military investigations.
- Expert knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.
- Proficient in Microsoft Office.
- Advanced experience analyzing and interpreting data to identify trends and patterns.

3 or more years in an operations environment in financial crimes.
- Proven ability to proactively identify, address, and manage risk.
- Proven ability to independently conduct analysis and solve problems.
- US military experience through military service or a military spouse/domestic partner.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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