Field specialist- Full Time- Evenings

4 weeks ago

Sandy UT, United States apree health Full time

apree health is hiring full-time Outbound Calling Specialists to join our Customer Support team in our Sandy, UT office. start, Monday – Friday, days (Must be based in Sandy, UT)
Must be able to start on June 3rd, 2024 and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Shifts will be assigned after training. Must successfully complete training with 100% attendance.
apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.
The Specialist will be responsible for navigating the member through their medical health benefits
Accurately and completely interpret and explain insurance documents such as Explanation of Benefits (EOB), Medical Billing and work on the employee’s behalf to facilitate understanding or correction of any discrepancies
Schedule appointments with physician office staff on behalf of the member
Document interaction details in Salesforce CRM system
Exhibit a high level of familiarity with our applications and their functionality
Provide navigation and interpretation of insurance details to employees of High Touch customers including but not limited to: coordination of benefits, new or changing health benefit plans, steerage to appropriate level of care, connecting to high quality, in-network providers and applicable facilities
Meet the goals established for the position in the areas of: call quota, attendance and other performance criteria
Respond to customer service requests within established SLA's via email, phone, live chat, etc.
Willingness to work weekends/evenings and occasional overtime, although this is rare. Typical schedule is Monday through Friday and covers shifts starting as early as 5:45am MST and the last shift ends at 7pm MST.
Bachelor's degree preferred in a relevant field or equivalent work experience.
Previous experience preferred in the following areas: healthcare contact center, health care provider, health care billing, wellness, and/or other health care setting
Familiarity with online google suite application tools; Salesforce Service Cloud is a plus
Experience with assisting customers utilizing mobile digital applications
Spanish speaker a plus
Limited travel, between 0% and 10%

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