MRO Sales and Customer Support Manager

4 weeks ago

Baltimore MD, United States Middle River Aerostructure Systems Full time

Position Title: MRO Sales and Customer Support Manager
It supplies and supports these products for engine makers, airplane manufacturers and aircraft operators. 7-million sq. ft. facility situated on 180 acres - where the company and its predecessors have designed, built and equipped civil and military aircraft for over 90 years. In 2019, MRAS was acquired by ST Engineering North America, the U.S. affiliate of Singapore-based ST Engineering - becoming a part of its global network of aerospace facilities and offices. The ideal candidate will provide all necessary aircraft nacelle support on pre- and post-contractual administration, management, and Terms & Conditions of assigned aviation related contracts. Also involves definition, management, execution of risk modeling activities and management of warranty claims in support of the contracts/projects as well as development, management, and execution of contract estimating activities in support of tenders and project reviews. Lead and assist on sales campaigns for new contracts and proposals.
- Some travel to aviation trade shows and customers around the globe.
- Develop your aviation network, and leverage relationships to find new customers for the MRO business.
- Provide both service agreement, and time and material program management.
- Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams.
- Contributes to the development of sales and business plans for the business unit.
- Is involved in discussions with other disciplines about future developments and consequences for the business unit.
- Works with cross business teams and important business unit clients.
- Assist and sometimes lead in generating operating procedures to support assigned customers and contracts.
Bachelor's degree from an accredited university/college and/or equivalent combination of education/experience. Minimum of 5 years of relatable experience in Sales, Customer Contract or Product Management. Demonstrated ability to lead programs / projects.
- Ability to document, plan, market, and execute.
MRAS is an equal opportunity employer and service provider and does not discriminate on the basis of race, age, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class.

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