Customer Service Medical Scheduler

3 weeks ago


San Antonio TX, United States Millennium Group Full time

We are seeking a Workforce Management Scheduler for a client in San Antonio.

Use Workforce management tools to support contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off).
Monitor contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics.

2 years of experience in workforce management planning within a contact center environment.
Experience with NICE or a similar platform.
Basic knowledge of data analysis tools and techniques.



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