Coordinator care services

1 month ago


O Fallon MO, United States Air Evac Lifeteam Full time

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.
The Flight Coordinator is responsible for receiving emergent and non-emergent telephone requests for patient transport. The Flight Coordinator is responsible for the assignment of the most appropriate air unit to serve the customer's request through the utilization of a Computer Aided Dispatch (CAD) system. They serve as the central hub for cross-functional communications support between the Aviation, Maintenance, Operations, Clinical and Administrative departments. The Flight Coordinator will demonstrate proficiency with all the appropriate job-related tools to include but not limited to the utilization of a Computer Aided Dispatch (CAD) system, mapping software, communications equipment, multi-line telephone systems, and digital recording equipment.
Receive and handle all customer requests for or about medical transports in a friendly, timely and professional manner.
Demonstrate excellent listening skills and be able to accurately document all interactions
Demonstrate the ability to communicate clearly both verbally and in writing.
Responsible for the assignment and coordination of medical transport by Air Evac.
Handle the decline and cancellations of transport requests with the requesting party by offering alternate solutions or aircraft as appropriate.
Maintains data entries in the Computer Aided Dispatch (CAD) system for all requests.
Actively monitor aircraft while in flight and enter aircraft position reports into the Computer Aided Dispatch (CAD) system.
Adheres to all company policies and procedures.
Computer literate
Frequent hands to key ability to input data and information.
Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Citizenship - We are dedicated to being good stewards in the communities we serve.

Communications Supervisor and Central Communications Manager


Full-time

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.


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