IT Systems Administration Manager
2 days ago
Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
Please visit our website for additional background on our business platform –
The IT Systems Administration Manager is responsible for the on premise implementation and administration of the organization’s Information Technology systems, including desktop, server hardware, operating systems, and applications. This includes analyzing and resolving complex problems associated with server hardware, security and server application software. This position also provides direct support for hardware/software setup, trouble ticket resolution and helpdesk management. This position requires establishing rapport and excellent relationships with Senior Management, vendors and carriers. This position will also act as a liaison between other Information Technology teams in affiliated companies. This position will also be recognized as a SME in Second Avenue for IT with comprehensive knowledge and experience; working under minimal supervision. This position reports to the COO of Second Avenue and is based in Second Avenue’s Chicago office in the Loop.
Manage all IT projects for Second Avenue (“the Company”) and support Senior Management in approving IT decisions and expenditures for systems expansions and upgrades.
Advise Senior Management on IT security policies and procedures; implement standard IT policies throughout the organization
Directly work on the set up on laptops, desktops, network switches and other hardware to support the day-to-day operations of this business; Implement security protocols and requisite security software; Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with IT managers in affiliated companies on network optimization
Develop the technology architecture for the Company’s IT systems, including but not limited to hardware, software, networking, systems and support processes and procedures
Perform switch and firewall configurations; Work closely with IT managers in affiliated companies to plan, develop, design and strategize an architecture that will benefit the organization as a whole
Assess new technologies and appraise Senior Management of changes that may be appropriate to the mission of the Company
Maintain SME Responsibility for configuring, documenting, implementing and troubleshooting the following software products; Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products
Administrator the server operating, messaging infrastructure and storage area network; Oversee daily backup of server data files, media, and offsite storage administration
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
In-depth hands-on technical knowledge and experience with network equipment, dynamic routing protocols, WAN, LAN, firewalls and voice technologies.
In depth hands on technical knowledge and experience with server equipment, virtual hosts and servers, SAN/NAS, Backup appliances, and security software or appliances.
Technical background on IBM PC/AT compatible type of hardware and peripherals.
Knowledge of Active Directory, Group Policy, SMTP protocol, DHCP, TCP/IP, WINS, and DNS
Project Management Disciplines & Tools.
Able to handle multiple projects and tasks simultaneously and coach, mentor and lead less experienced individuals.
Proficient in all people management processes, including recruitment, performance management and reward.
Proficient in building, growing and developing a team; including department structure design and resourcing.
BS in computer related field or equivalent experience
Microsoft Certification or equivalent experience
Ethernet network environment and peripherals
HP, IBM or Dell servers
VMWare or Hyper-V
Windows Server 2008 R2 to Windows Server 2016
Exchange 2010 to Exchange 2016 or Office 365
providing customer service support network monitoring tools
~ Experience with disaster recovery and planning concepts
Positive mindset to be hands on for day-to-day troubleshooting and installation of equipment alongside the more technically demanding aspects of position
Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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