Remote Account Supervisor

3 weeks ago


Indianapolis IN, United States MKR Full time

Drive account growth, client satisfaction and retention.

Account Supervisors are responsible for maintaining and growing the relationship with our clients by helping them solve their problems, and ensuring the agency is appropriately and profitably compensated for those solutions. The Account Supervisor ensures client needs are met by monitoring and guiding junior account team members' activities, and by maintaining an effective level of direct contact with clients.
The Account Supervisor needs a solid background in mid- to senior-level marketing positions and/or demonstrated superior performance as an account manager. The Account Supervisor is expected to quickly learn our client's business and become intimately familiar with what drives that business—and our client teams—towards success. The Account Supervisor focuses on, and is mindful of opportunities to impact and help drive the professional and personal success of each of our client contacts. The Account Supervisor is not only expected to lead our client engagements, but to also act as a pillar of support, strategy, and encouragement for the entire team working on their accounts—ensuring client success, as well as preserving the MKR team's enthusiasm about client work. Account Supervisors proactively identify opportunities and grow relationships with our clients. Drive account growth, client satisfaction and retention through the identification of client requirements and development of marketing programs to deliver business results in collaboration with the team and/or executives.
Effectively supervise accounts with the primary goal being the achievement of clients' marketing objectives.
Demonstrate leadership in preparation and conduct of account and client meetings.
Manage account P&L from negotiating statements of work and retainers to making sure work is delivered on-budget, and invoicing clients according to the proper terms, and increasing ROI for the agency.
Ensure that team members know, and are following, established agency account management procedures, i.e., Independently lead and make decisions that properly balance the needs of an account such as those of clients, internal goals and teams.
Lead accounts with minimal guidance, supported by the senior management team.
Act as agency lead on cross-agency integrated marketing programs, by participating in multi-agency briefs and work sessions, contributing to the overall planning process
Encourage a positive, harmonious attitude among agency executives and staff.
Assist in the accurate and timely processing of client billing.
Effectively communicate both verbally and in writing.
7+ years of advertising agency experience that provides an understanding of marketing, media, creative, digital, production, research, etc.
~ Financial management.
~ Full understanding of the principles of marketing communications planning.
~ Strong writing skills.
~ Bachelor's Degree is mandatory.

Health and dental insurance
~ Vision, life and disability insurance covered 100% by MKR
~


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