Director - SAAS Infrastructure & IT Operations

4 weeks ago


Palo Alto CA, United States Zycus Inc. Full time

Zycus is looking for Director / Associate Director of IT Infrastructure with hands-on experience in SaaS Infrastructure, Hybrid environment of Data Center Operations , Cloud and virtualization based technologies of Amazon Web Services (AWS), VMWare, Azure, etc.

Roles & Responsibilities

  • Strong experience with Hybrid environment of Data Center Operations, Cloud and virtualization based technologies of Amazon Web Services (AWS), VMWare, Azure, etc
  • Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value - eg. CI/CD, DevOps implementation of Infrastructure-as-Code (IaC),
  • Drive technology transformation for IT Infrastructure - Compute, Storage and leading strategic initiatives - IaaS (Infra as a Service), Platform as a Service (PaaS), AI/ML and DevOps
  • Migrating experience with existing on-premises application to Cloud platforms of AWS /Azure.
  • Drive Zycus’ Cloud strategy. Excessively focused on Standardization on X86 and extreme virtualization using Suitable Hypervisor, VMWare, Nomad / Kubernetes as native on bare metal.
  • Deliver best-in-class infrastructure engineering & operations solutions and processes. Drive the adoption of automation and end-to-end solutions within the team, with focus on continuous incremental improvements.
  • Be the proponent and ensure the adoption of automated preventive maintenance to pro-actively manage the SaaS infrastructure and ensure overall system stability
  • Be the Architect of Cloud Infrastructure and continuously identify opportunities for consolidation of technology platforms, automation, cost savings, and service quality improvement.
  • Cloud Scaling, from an IT resource perspective to handle increased or decreased usage demands.
  • Understand and drive SRE culture within Infrastructure team and Support teams.
  • Manage 24x7 support team, and lead SMEs of Infrastructure and Middleware teams to manage required Service SLAs through Change Management, Incident Management and Problem Management.
  • Overall accountability for day to day management of IT Infrastructure (server and storage) - System uptime and SLA (Service Levels Agreement) management, Problem and Change management. Enablement of IT Infrastructure as fully automated, software defined Data Center and offering as a Platform for Enterprise-wide Consumption.
  • Manage the IT budget, regularly reporting budget execution status versus plan
  • Capacity management, Supply/Demand management for IT infrastructure requirements based on the existing projects and keeping future requirements in mind. Responsible for Change Management and Fleet Upgrades
  • Conduct product and vendor evaluations ensuring best in class technologies and partners. Work closely with and manage strategic vendor partner relationships, including assistance in negotiations for IT related procurements.
  • Interact with customers for demonstrating strength of SaaS IT & Security during Sales calls. Help Sales in responding to RFPs.
  • Regularly review and audit the performance of the System Integrator and the Original Equipment Manufacture partners.
  • Work closely with the security team to deploy Secure IT Infrastructure for the enterprise and customer projects
  • Co-ordinate with the Disaster Recovery Manager to implement the exact set of policies and procedures for Business Continuity Planning (BCP) and DR
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