Head of Programme Management

4 weeks ago


Washington DC, United States Tecknomic LLC Full time

This is a full-time position with Tecknomic and the project is with the Office of the Chief Technology Officer (OCTO). Please note, in order to apply for this position, you must be able to provide proof of Covid-19 vaccination at the initial screening stage of the interview.

OCTO is looking for a ServiceNow Program Manager who will use their knowledge and experience, preferably in customer service and service delivery platforms to advise OCTO leadership on change implementation and project delivery.

As the ServiceNow program manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.

Creating a detailed plan for project execution
Managing implementation processes, including project financials, progress tracking, and metrics
Monitoring the change control process, testing, release to production, and delivery
Ensuring projects are delivered on time, within budget, and within scope
Managing relationships with stakeholders and third parties
Measuring project performance
Creating and maintaining project documentation
Performing risk management
Providing regular updates to senior management

·This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.

·Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.

·Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.

·Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.

·Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.

·Minimum 8 years in IT project/program management and 5 years in Agile development

·Expertise in program/project planning, budget tracking, status reporting, risk management

·Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations and maintenance support

·Experience managing User Stories and Product Backlog in ServiceNow

·Bachelor's Degree or equivalent work experience

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CONTRACT JOB DESCRIPTION
Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.
Provides consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.

Bachelor’s degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification



Health, Dental and Vision Benefits
• Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
• Public Holidays, Vacation Days & Sick Days



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