Lead Remote Monitoring Tech
4 weeks ago
Night Shift-Lead for Mainframe Operations (100% Remote)
Purisolve Corporation is seeking a Night Shift-Lead (12am – 8am ET) to provide support for Java-based mainframe operations for our Government client. This position is remote (telework). This role shall monitor, triage and report on Production activities related to the Internal Revenue Service’s (IRS) Individual Tax Processing Engine (ITPE) Parallel Operations effort, in support of the Information Technology Operations Command Center-Monitoring of Mainframe & Triage Branch (ITOCC-MMTB).
Monitoring mainframe operations, creating and logging incidents to critical systems and preparing reports for relevant offices and divisions.
Utilizing Control-M to monitor applications and Microfocus Operations Bridge Manager to review auto-generated incidents and alerts.
Reviewing and using the IRWORKS Knowledge Management Database for Initial Triage
Working with stakeholders to perform root cause analysis and to drive issue resolution in adherence to established Service Level Agreements (SLAs).
Ensuring that incident tickets are managed appropriately, documentation is updated, and the command center shift is successful on a day-to-day basis.
Actively engaging in process improvement initiatives to further automate and enhance the efficiency of the monitoring and triage process.
S. citizen or green card holder due to Government contract stipulations.
Must have 5+ years of professional experience with monitoring, tracking and reporting in a systems operational environment.
Keen awareness of deadlines and adeptness in managing multiple objectives simultaneously without compromising quality.
Discretion in handling confidential information and sensitive matters, in compliance with relevant Federal standards.
Experience with mainframe and/or Java operational environments.
Experience with testing or implementation of Java on the mainframe
Experience with Control-M (or other product(s)) for job scheduling, monitoring, workflow automation and/or orchestration
The Night-Shift Lead shall provide incident management and resolution coordination, cross-functional team collaboration, and process improvement activities for our Government client to include:
Utilize the knowledge database for initial triage, reviewing and analyzing relevant information to inform effective decision-making.
Collaborate with technical teams to identify and document root cause analysis of technical errors and underlying issues.
Participate in shift-turnover meetings, effectively exchanging critical knowledge and status updates with preceding and succeeding shifts to ensure seamless operations continuity.
Extract various data to create and deliver reports for managers and stakeholders.
A bachelor's degree or equivalent experience is required.
Dental Insurance
~ Flexible Spending Account
~ Health Savings Account
~ Paid Federal holidays
Full-time, night-shift
~100% remote
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