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Lead Medical Office RN

2 months ago


Lanham MD, United States Capital Hospice dba Capital Caring Full time

Do not wait to apply after reading this description a high application volume is expected for this opportunity.
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Care Connect’s Clinical Team Leader (CTL) of Patient Access is responsible for the daily oversight of the intake process, clinical coordination, and support of staff providing hospice care to the patient/family unit as indicated in the plan of care.
Minimum of three (3) years’ nursing experience, with one (1) year hospice experience.
Active BLS for healthcare professionals from the American Heart Association or Red Cross.
Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
Ability to use equipment with visual and auditory mechanisms
Flexible schedule to meet the needs of patients
Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
Working knowledge of the Medicare Conditions of Participation and the State Regulations for Hospice care
Mobile Driver - Valid driver’s license and automobile insurance per Company policy
Ability to travel off-site to meet business needs.
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety and security practices.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental and individual levels.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Management Identification. Identify with and accept the problems and responsibilities of management.
Planning, Organizing and Controlling. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.
Acts as a clinical resource for clinical and office staff (i.e., Care Access Coordinators, Care Access RNs, etc.).
Oversees intake staff to ensure accurate, efficient, and timely processing of referrals and responses to referral sources.
Assists scheduling staff with escalations from the Care Navigation Center in collaboration with the Care Access Supervisor and/or Director of Patient Access.
Recommends alternate approaches to patient care in collaboration with the Admissions Managers and Director of Patient Access, while ensuring that policies and procedures are followed.
Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed. Participates in complex patient care conferences (i.e., Demonstrates respect and understanding for all clinical disciplines required for quality patient care and mentors staff in this process.
Ensures timely attention to customer concerns and complaints. Provides outstanding customer care to patient and families.
Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.