Senior Director, Digital + Tech Transformation Deployment, US + Canada

Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Relocation? Position Type Management
The Senior Director, Deployment for US + Canada is responsible for driving the above property and property deployment planning and execution for the Digital + Tech Transformation (DTT) program and will be part of the Business Transformation Office (BTO) team. This role will report directly to the Vice President, Business Transformation Office, US + CAN and have dotted line accountability to the Vice President, Global Deployment, Business Transformation Office. TheDigital and Tech Transformation is a five-year effort to transform Marriott’s technology and business process ecosystem, evolving it to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination and deployment. This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up DTT. This role will further play a key role within the Deployment work track and will partner closely with the leads in global deployment, change and communications, and global technology along with the 3 rd party service provider engaged throughout the project.
Leading the deployment efforts in the US and Canada for the Digital and Tech transformation in close partnership with the global deployment team and our 3 rd party service provider
Stand up a robust support structure for US + Canada hotels including the oversight of 6 Implementation Director roles
Support the MGP Change + Deployment work track leads during the 2024 year while planning and strategy mapping crosses deployment, change and comms related to the US + Canada communities
Support planning for deployment in the US + Canada, in partnership with the global deployment team; Sequencing hotels into waves for each community, beginning with the Select Service to Agilysys community, through gathering input from key continent leaders
Determine solutions for key special handling hotel categories, particular for the Select Service and Full Service to Agilysys communities
Finalizing resourcing support processes for the third party service provider and our internal resources in preparation for implementation


Stand up and lead a robust implementation support structure, including the following:
Ensuring the proper US + Canada representation is built into the command center structure
Hire, onboard and lead ~6 Implementation Director roles who will oversee pods of Implementation Managers and liaise with the 3 rd party service provider


Ongoing management of the implementation resources, including monitoring the success and or opportunities identified via the service provider
Monitoring success and gathering feedback on an ongoing basis throughout the deployment in partnership with measurement and change management partners
Delivering regular team and executive status updates during DTT deployment.

4-year degree or equivalent from an accredited university in Business Administration, Hospitality Management, Technology or related majoror equivalent experience is required.
~ Eight or more years of work experience in hotel, consulting or business analytics, demonstrating progressive career growth and a pattern of exceptional performance.
~ Lodging/hospitality industry experience across multiple brands and disciplines
~ Experience managing large-scale initiatives and managing associated change.
~ Experience evaluating business trends and successfully implementing new business programs and strategies that enhance multi-unit business performance.

Responsible for ensuring the appropriate systems, tools, processes, and training are in place to successfully position hotels from a hotel deployment perspective.
Identify continuous improvement opportunities and risks to determine strategic implications, provide feedback to key stakeholders and take a leadership role in the decision-making process.
Partner with Global and Continent leadership to determine any gaps by identifying deployment needs where there are no tools or systems in place and ensure tools and systems are applicable and deployed to the US + Canada.
Ensure that systems, tools, processes, and training are consistently applied and used across the continent.
Identify gaps in hotel support and work with global discipline teams and continent leaders to address these gaps – through systems enhancements, tool development, process improvements, training and education, or a combination of these approaches.
Develop actionable recommendations and responses to optimize performance in th deployment plan.
Review ongoing deployment decisions and initiatives ensuring the right approaches and resources are brought to bear on overall business challenges and opportunities. Champion leadership development and workforce planning priorities by assisting in the assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; Develop and execute deployment plans for any new initiatives post DTT and align with US + Canada team on project deployment plans.
Recommend deployment approaches for meeting project success criteria with minimal disruption to impacted associates.
Ensure deployment planning includes all tools, information, and resources necessary to set properties up for a successful launch.
Maintain project transparency throughout deployment, schedule and facilitate deployment meetings as needed within the continent.
Ensure all created LandIt tasks are relatable at the property perspective, establish property level support channels (check-in calls, mailbox), and collect feedback from properties throughout the deployment process.
Create standard templates to optimize effectiveness of deployment, including decks, webinars, property engagement, tasks lists, status reports, and escalation flows.
MANAGEMENT COMPETENCIES
Leading & Managing Teams

Creates a synergistic leadership team and business environment that encourages accountability, high standards, and innovation to consistently deliver positive business results.
Sets clear organizational goals and expectations for direct reports using the performance review process and holds team accountable for performance.
Continuously improves team and job structures and ensures clear leadership accountabilities are in place.
Builds teams with the appropriate mix of talent and skills to drive innovation and performance. Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution

Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; Strategy Execution –Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; Building Relationships

utilizes differences to drive innovation, engagement and enhance business results; Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; HR, Finance, Legal etc.) Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Strong understanding of sales, marketing, revenue management strategies, tools and processes.
Strong understanding of Excel.

Marriott International is an equal opportunity employer.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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