Director of Surgical Services

3 weeks ago


Boston MA, United States Boston Medical Center (BMC) Full time

Supervisor, OP Patient Financial Counselor

Boston Medical Center

Requirements :

  • 5+ years in a fast-paced, customer service-driven healthcare (Ambulatory, ED and Inpatient) environment
  • MassHealth Certified Application Counselor
  • Fully proficient in Epic (Patient Access & PT Financial Counseling)
  • Revenue Cycle Lead and/or Supervisory Experience
  • Bachelor's Degree or equivalent related work experience
  • Bilingual/Multi-lingual is a plus
  • Oversight for staff working in multiple ambulatory locations plus the Emergency Department.

Job Description

POSITION SUMMARY: Responsible for daily operations of Patient Financial Counseling Outreach Department. Supervises the daily activities of Certified Application Counselors, and support staff engaged in assisting patients with applying and enrolling in medical and dental insurance.

  • Engage in training support functions associated with Patient Financial Counseling. Assures staff compliance with Certified Application Counselor Organization regulatory requirements. Prepares a variety of reports and recommendations to monitor and improve staff performance and department operations. Works cooperatively with Patient Access, Financial Services and other department’ employees and managers for the purpose of achieving the departmental goals, providing excellent customer service, and maximizing revenue opportunities for the Hospital.
  • Work requires knowledge of consumer health/dental insurance options and plans, BMC revenue cycle from insurance identification to accounts receivable, and cash collection policies and procedures.

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