Airport Operations Representative I
3 weeks ago
General Description and Classification Standards
Performs duties associated with functions assigned to the regulatory compliance operations groups. Provides additional operational support in the terminals and concourses as airport business dictates. Performs duties related to aviation security, physical security, access control, and customer service functions. Conducts inspections and audits while reporting safety & security deficiencies at the airport.
Supervision Received
Direction received is focused on accomplishing objectives which are outlined in policy and procedures on airport regulatory compliance operations. Works with other staff with responsibility for completion of assigned tasks.
Essential Duties & Responsibilities
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.
- Responds to terminal and concourse calls for service and emergencies while communicating and coordinating with compliance representatives and communications.
- Communicates effectively and exchanges information in a professional and positive manner with customers, tenants, airport employees and other staff members.
- Performs daily checks of the airport’s terminals, concourses, parking lots, curbsides, airport access roadways and other airport facilities.
- Prepares and presents various reports and documents including daily logs and reports for incidents, complaints, maintenance requests and regulatory compliance issues.
- Ensures all stakeholders remain compliant with regulatory compliance policy and procedures, the Airport Security Program and TSR- 1542.
- Properly documents and maintains permanent records of daily events.
- Assists with contract security oversight in the terminals, concourses, and airfield.
- Operates the computerized access control system and monitor the closed-circuit television system to ensure random surveillance of entry/exit points, high traffic areas, as well as the movement of people and vehicles into secured and other restricted areas of the airport.
- Informs airport employees and guests on security protocols and rules and provides clarification on any questions that may come up.
- May perform other duties as assigned.
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.
Decision Making
Follows standardized procedures and written instructions to accomplish assigned tasks. Complies with written instructions and regular operating procedures to complete tasks assigned.
Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
Some knowledge of general security processes and procedures.
- Knowledge of the operation and use of computer systems and equipment utilized in the airport for security purposes.
- Skill in using computer equipment and standard office equipment.
- Excellent verbal and written communication skills.
- Ability to communicate effectively with staff and the public.
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