Communications Operator

2 weeks ago

Everett MA, United States Cambridge Health Alliance Full time

Location: CHA Everett Hospital
Work Days: Saturday and Sunday 11:00pm-7:30am
Clerical and Administrative Support
Department: IT Communications
Job Type: PT Less Than 20 HPW
Work Shift: Night
Union: Yes
Union Name: SEIU 1199
This position works on site at the Everett Hospital

The IT Communications Department provides operation support for all telecommunications systems for all Cambridge Health Alliance sites.
Under the general supervision of the Communications Center Supervisor, the Communications Operator performs routine, emergency and special communications procedures using PC based telephone and data programs to support all CHA hospitals, health centers & administrative offices. Operators handle telephone inquiries from patients, community at large and CHA clinicians and staff and provide accurate information and/or telephone transfer services to the appropriate person or department. The Communications Operator accesses on-line directories, on-call schedules, policies and procedures; assists in locating physicians and staff within a fast paced centralized Communications Center. Essential job functions include greeting customers over the telephone with a professional and helpful attitude, accurately handling time sensitive communications requests, efficiently using resources, demonstrating a high level of teamwork, paying attention to detail, and processing multiple tasks between different functions.
Able to read and write English and follow instructions.
Minimum of 1 year experience operating computerized telephone operator switchboard equipment and personal computer with 6 months having been in direct customer service interaction (via telephone) in a fast-paced, high pressure service environment; familiar with beeper paging units.


In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

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