Team Lead

3 weeks ago


Camden NJ, United States Cooper University Health Care Full time

About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. Short Description Round on patients and provide service recovery to decrease the number of complaints and grievances while also overseeing the Patient Experience Advisors, taking the lead for orientation, and coaching while doing validations. Collaborates with Clinical staff on complex patient issues. Reviews all data entered by rounders into EARS to ensure accurate reporting. Creates solutions for reoccurring problems and provides process improvement. Education Requirements Bachelor's Degree Required.
Special Requirements Communication - Ability to communicate with patients, visitors, co-workers and Senior Leadership
Medical Terminology
Knowledge of all regulatory regulations and patient rights
Bi-lingual preferred


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