Technical Product Manager

4 weeks ago

Boston MA, United States InStride Health Full time

About Us

InStride Health is transforming pediatric mental healthcare. Our mission is to provide desperately needed, insurance-based access to virtual treatment that works for kids and teens with mod/severe anxiety & OCD. Through this mission, we are expanding access to care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence based therapies and outcomes tracking.

Team InStride Health: Our Core Values

  • Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.
  • Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
  • Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
  • Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About The Role

Looking for a company that embraces new technology? Would you like to be an early part of a company with lots of growth potential? InStride Health is seeking our first Technical Product Manager to join our product team. We are a dynamic team of entrepreneurial and clinical professionals with backgrounds in healthcare and technology creating a virtual behavioral health company that combines the best in human-based care augmented by data science and artificial intelligence.

Responsibilities

  • You will be an active and instrumental member of the Product Team, which is charged with creating the right digital experiences to delight our users (patients, families and InStride clinical staff)
  • You will be responsible for understanding the capabilities of our external and internally developed systems in order to solve complex problems through configuration and integration
  • You will synthesize user workflows and translate them into thoughtful solutions across our systems including external CRM, EHR, and billing software, as well as our internally developed software
  • You will collaborate with operations, clinical staff, designers, and engineers to create and validate solutions to address user needs
  • You will contribute to training and support for users of these workflows
  • You will be the primary owner of communication with external system representatives
  • You will perform analysis and user research to inform, measure, and iterate on product development
  • You will use both quantitative and qualitative data as evidence to support your product recommendations

What You Need To Succeed In The Role

  • 3+ years of software product management experience using agile methodologies
  • Experience configuring large technical systems (CRM, EHR, as examples)
  • Experience working with product roadmaps, prioritization, sprints, stand-ups
  • Familiarity and comfort understanding and synthesizing capabilities outlined in technical documentation
  • Experience creating documentation and user guides for non-technical end users
  • Strong sense of ownership and curiosity around technical systems
  • Ability to debug technical issues using resources available online
  • Experience gathering actionable customer feedback
  • Iterative approach to problem solving
  • Flexible and open to change and new information, utilizing an entrepreneurial mindset
  • Strong empathy for end users
  • You collaborate well with others and are dedicated to the company's success
  • Experience with business intelligence tools is a plus
  • Experience at a scaling startup is a plus
  • Knowledge of healthcare and behavioral health is a plus

Why Join Our Team

  • Ground floor entry into a company that is changing the landscape of pediatric mental health treatment
  • Ability to help thousands of children and families get the care they need
  • Competitive compensation and generous benefits package for doing what you love
  • We're building our applications from scratch
  • Ability to work from the comfort of your home with periodic in-person retreats
  • Opportunity for growth within the company as InStride Health scales nationally
  • Work hours are more flexible than typical corporate life and will evolve as the company grows to support our customers (i.e. patients and families)

Commitment to Diversity, Equity, Inclusion, & Belonging

One of the core values we are passionate about in InStride is building an inclusive and equitable environment where we celebrate all identities. We strongly believe that every member on our team enriches our InStride family; the individual voices help us provide better care for families. Therefore, we invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary. #J-18808-Ljbffr

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