Customer Service Representative
2 weeks ago
*Description:* Billing Specialist
- will receive charge backs from financial institutions and review internal systems to find trends to ensure problem solving to avoid issues in the future
- review flagged payments governed by Visa, MasterCard, Discover, American Express, and other payment processing services - pull up profile in the system, see why it was flagged, and provide feedback to prevent errors next time
- will support dating website customer - audit profiles for signs of fraud and report in the system
- not responsible for formal reporting of fraud - they will review the profile, do some research in the system to see if there are past notes on a user, indications of fraud like spam photos or inconsistencies in writing, and then submit their findings in the internal system to flag for fraud and removal from site
- takes critical thinking and problem solving, as well as using their best judgement
- hs diploma or GED
- min 2 years professional office setting experience
- strong customer service and communication
- Greets all visitors and patients as they enter the office
- Verifies insurance and referral information prior to seeing physician
- Ensures patient registration is accurate and complete prior to patient seeing the physician
- Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Routinely answers telephones, triage calls, takes messages and effectively provides a variety of information to patients, physicians and other staff members.
- Assists with urgent medication refill requests as well as urgent medical records requests as needed.
- Relays necessary messages to appropriate staff and/or physicians
- Coordinates and reschedules patient appointments
- Post payments and co-pays
- Maintains a balanced batch
- Will be scheduling appointments for 15 MD's and 7 Mid-Level
- Min 1 year face to face experience - can be retail, some sort of admin / face to face customer service
- Ability to work a multi-line telephone system
- High School Diploma required
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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