Sales Engineer
3 weeks ago
Fathom is the largest privately held service provider for rapid prototyping and on-demand additive manufacturing in North America. Fathom creates a differentiated customer experience driven by speed, complexity & agility to provide the most unique and impactful on-demand manufacturing in the industry. With over 90 large-platform industrial-grade 3D printing machines and a national footprint with over 200,000 square feet of manufacturing capacity across five facilities, Fathom seamlessly blends in-house capabilities across plastic and metal additive technologies. The Company also delivers traditional manufacturing technologies that include CNC machining, injection molding and urethane casting and is revered for continually making the complex simple for its customers.
0 digital manufacturing revolution serving clients in the technology, defense, aerospace, medical, automotive and IOT sectors. Sales Engineer Position Summary:
Fathom’s Sales Engineers educate the customers on the services available and assist in managing the project from kick-off to conclusion. They are the main point of contact for the assigned customers and manage project scope changes and design changes. Taking the lead on quality control issue resolution, shipping issue resolution and quote and pricing issue negotiations/resolution.
Utilizing your background and experience you will support the team by being a valuable resource for the online quoting system process and help identify quote issues.
Sales Engineer Key Responsibilities:
Engage with customers, engineering, and manufacturing to execute strategies, schedules, and cost.
Project management, set up projects for tooling, prototyping, parts production
Coordinate with the accounting and engineering departments
Manage ongoing customer issues from quality to shipping delays, lost shipments.
Provide ongoing support and troubleshooting regarding shipping, and other project requirements.
Past due receivables collection
Research potential new accounts
Assist other departments, as sometimes an engineer needs another set of eyes on things, or accounting needs help getting in touch with a customer
Effectively communicate project expectations to client and team members in a timely and deliberate fashion
Sales Engineer Qualifications/Requirements:
~ Bachelor’s degree in the field of Engineering or 3+ years’ experience
~ Skills needed to deal directly with customer on a technical sales level requires experience in Additive technologies and DFAM.
~ Project management experience.
~3D CAD and technical drawing experience required; Sales Engineer On-site Hartland
Equal Opportunity Employer/Veterans/Disabled
Equal Opportunity Employer, including disability/protected veterans
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