Senior Supervisor Field Operations
2 weeks ago
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
This position will partner with the GM/Unit Mgr. and be the face of the Company in implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee’s career with LSG. The Employee Experience Supervisor will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources.
Collaborate with CSC Leadership to build and execute effective initiatives focused on increasing engagement with employees - focus groups, surveys, etc.,
Foster a partnership with operations leaders to launch and support the “Buddy” new hire onboarding program in their departments. Interact with new hires routinely within the operation. Follow up weekly to recap and evaluate orientation and training, answer questions, and address concerns.
Conducting surveys and analyzing feedback to assess employee satisfaction and well-being.
Send weekly reports to senior leaders on engagement trends, issues, training needs, etc.
Monitoring and optimizing employee touchpoints throughout the employee lifecycle.
Supporting diversity and inclusion initiatives within the organization.
Analyzing data and metrics to measure the effectiveness of employee experience initiatives.
A Bachelor’s degree or equivalent experience is preferred
Minimum of 1-3 years of experience performing root cause analysis, consulting leaders, and performing focus groups measuring employee retention, and performing focus groups.
Demonstrates agility, strong interpersonal skills and ability to lead and implement projects.
Strong flexible communication skills with ability to convey ideas and concepts that are easily understood and retained at every level and in a diverse environment.
Basic to intermediate skill in Microsoft programs.
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