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Bilingual Registered Nurse Care Coordinator
1 month ago
Description: The healthcare system isn't designed for health. We're Wellvana, and we help doctors deliver life-changing healthcare.
Through our elevated value-based care programs, we're revitalizing an antiquated system that's far too long relied on misaligned incentives that reward quantity of care not the quality of it.
Our enlightened approach—covering everything from care coordination to coding to marketing— ties the healthy outcomes of patients directly to healthier earnings for primary care providers.
Providers in our curated network keep their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated 24/7 care that is nothing short of life changing.
Recently named by Insider as one of 33 startups investors expect to take off in 2023, we're one of the fastest-growing healthcare companies in America because what we do works. This is the way medicine is meant to be.
We're looking for a Registered Nurse (RN) Care Manager with a compact license to remotely manage the holistic needs of rising risk and high-risk patients, to streamline the quality and delivery of care and improve health outcomes.
The RN Care Manager operates as an extension of Wellvana partner practices and health systems to support an assigned panel of patients identified for additional support or those recently discharged after an Emergency Department visit or Inpatient stay.
The RN Care Manager will advocate for the patient and help navigate the health care system via targeted interactions and coordination with their primary care provider.
The RN Care Manager will monitor each patient's progress to their assigned care plan and assess concerns/barriers, available resources and support and social determinant of health needs.
The RN Care Manager will leverage multidisciplinary care team members (Licensed Clinical Social Workers, behavioral health specialists, Medical Assistants, Pharmacists and Pharmacy Technicians, etc) to provide personalized and comprehensive care and support, educate the patient on their conditions and opportunities for improvement, and to resolve identified patient needs and barriers.
This is an extremely rewarding role for an RN looking to build strong relationships and have a life changing impact on patient health.
The RN Care Manager is responsible for managing rising risk and high-risk members to promote effective education, self-management support, and timely healthcare delivery to achieve optimal quality and financial outcomes. The RN Care Manager will formulate and implement a care management plan that addresses the members identified needs by assessing concerns/barriers, resources, and care goals. The RN Care Manager will advocate for the member and support the member in navigating the health care system via ongoing engagement.?When applicable, the RN Care Manager will work collaboratively with the interdisciplinary care team and the member's primary care provider to identify and support the achievement of the member's short-term and long-term health goals. The RN Care Manager provides education and resources to members and/or responsible parties, to reduce preventable emergency room visits, hospitalizations, and re-admissions.?
Telephonically engage assigned patients to specified cadence and frequency based on healthcare status and need.
Build relationships and trust to support the patient and assist them as they navigate the healthcare ecosystem
Enroll patients in designated programs based on chronic conditions or recent events (discharges from Emergency Department or Inpatient facilities)
to assigned care plans and prescribed medications
Coordinate with aligned practices to ensure timely visits and follow-ups based on protocols for chronic condition and discharge management, close care gaps, and monitor timely refills to medications
This includes physical, social determinants of health, and psychological barriers and concerns for members as appropriate.
Identify problems or gaps in care and offer opportunity for intervention
Collaborate as needed with providers, and other healthcare team members including inpatient case management staff and outpatient providers, to transition and facilitate care across the healthcare continuum to optimize clinical and financial outcomes.
Cooperate with appropriate health care team members to perform root cause analysis on readmissions.
Provide insights and recommendations for hospice and palliative eligible patients.
Implement a member-centric care management plan, utilizing SMART goals, that address practitioner care goals, member/family concerns and available resources.
Provide ongoing evaluation of the effectiveness of the plan of care in meeting established care goals through collaboration with the affiliated practice, patient, and/or family-caregivers.
Revises the plan of care as needed to reflect changing needs, issues and goals and monitors and evaluates the progress of the member at prescribed minimal intervals.
Ensures documentation meets current standards and policies.
Meet established goals for productivity including panel size, enrollment, retention, quality and standard call center metrics.
Meet with care management leadership team and the care management/clinical coordination team on a regular basis to provide member updates identify issues and develop strategies for resolution.
Support training of new telephonic staff members.
Associates degree in nursing required
Minimum two years of nursing-related care experience?preferably in a primary care office or call center setting
Case Management, Care Management, Care Coordination, telephone nursing management, and/or Disease Management experience
Location & Shift?
As performance metrics are achieved and maintained, there is opportunity for hybrid work
Shifts may vary
Knowledge of care management concepts along the continuum of care
Experience and ability to use Microsoft Office products and word-processing software daily
Ability to successfully articulate the process of attaining goals and outcomes of care management
Ability to apply clinical knowledge and experience in a care management role
Ability to care to manage diverse populations without applying one's own personal values
Ability to think critically and analytically and work with minimal supervision within the nursing scope of practice.
To that aim, we want to ensure you're aware of a recent increase in hiring scams, including fraudulent postings, applications, and requests for payments from candidates. If you're selected to move onto the next phase of the hiring process, a member of our [Talent Acquisition] team will reach out to you directly from an @wellvana.We will never ask for personal payment or require you to purchase equipment during our process.
