Patient Care Coordinator

4 weeks ago

Albuquerque NM, United States NESC Staffing Full time

Will be in Albuquerque M-W and Grants on Thursday and Friday with paid mileage Welcomes patients and visitors in person or on the telephone; answering or referring inquiries Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone Keeps patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area Ensures availability of treatment information by filing and retrieving patient records Maintains patient accounts by obtaining, recording, and updating personal and financial information Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs Protects patients' rights by maintaining confidentiality of personal and financial information Maintains operations by following policies and procedures; reporting needed changes Contributes to team effort by accomplishing related results as needed. Requirements: bilingual (Spanish -or- Navajo) Multi-tasking Flexibility Telephone Skills Experience with insurance verification in a medical office environment Previous customer service experience Bilingual or

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