Director-Policy Management

3 weeks ago

Boston MA, United States Netvirta Full time

Since our MIT origins in 2008, we’ve partnered with medical professionals to provide patientswithcustom-fit orthotics, sporting goods brands toequipNFL & NCAA playerswithcustom-fit helmets, and fashion brandslike Victoria's Secretto ensure shoppers are happy with the fit of theironlinepurchases. All of this is enabled by our world-class, smartphone-based 3D body scanning technology, commercially known as CurveCapture (medical) and Verifyt (retail).
We're seeking a passionate and strategic Community Director to join our team to lead our consumer-facing efforts. As our Community Director, you will own, develop, and execute our community strategy that aligns with our company goals. If you are a natural networker who thrives on building relationships and driving community engagement, then keep reading.
The Community Director will report to the Director of Growth.
Develop and implement community engagement strategies to foster relationships, build brand loyalty, and drive advocacy.
Lead a team of community managers and ambassadors, providing guidance and support to achieve community goals.
Establish and enforce community guidelines and standards to maintain a positive and inclusive environment.
Monitor community platforms and channels, responding to inquiries, feedback, and concerns in a timely and professional manner.
Cultivate relationships with key community stakeholders including customers, advocates, and influencers.
Collaborate cross-functionally with other facets of the marketing team (Influencer, Content, Growth, Digital) to inform strategic decision-making and drive product innovation based on market insights and customer feedback.
Analyze community data and metrics to measure engagement and sentiment, making data-driven decisions to improve community experiences.
Stay informed about industry trends, best practices, and emerging technologies in community management to drive innovation and excellence.
Manage community budgets and resources, prioritizing initiatives for maximum impact.
Bachelor's degree in marketing, communications, or related field.
~8-10 years of experience in community management or related role.
~3 years of management experience, experienced in managing and collaborating with all community stakeholders.
~ Strong leadership and team management skills.
~ Possess organization skills to ensure effective management and high levels of engagement of the entire community.
~ Experience with community management platforms and tools.
~ Analytical mindset with the ability to interpret data and make data-driven decisions.
~ Proven track record in building communities and possess a strong network.
~ Willing to travel to host or attend community events and gatherings.

Your choice of comprehensive benefits for you and your family’s health, dental, vision
Paid time off for federal holidays
Competitive pay, stock options, and annual bonus eligibility
Office location in the heart of Boston with convenience to the MBTA lines
Work at the cutting edge of high technology that will reshape consumer e-commerce experience
Casual dress and fun office atmosphere
If you’re looking for an exciting career that provides you an opportunity to revolutionize the world of fashion, eCommerce, and 3D, join us
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