Staff Technical Support Technician
2 weeks ago
Oxford Solutions has an opening with our client for a Technical Support Representative. This is contract to start with potential for direct hire.
Hybrid schedule (3 days onsite/2 days remote).
Schedule -Monday thru Friday - 8 am – 5 pm)
Looking for someone with 6 months to 1 year of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center environment.
In this role you will be answering and resolving technical support issues that customers encounter with electronic payment devices and other technology devices.
Provide escalated technical support to customers and users of various technology systems
Provide advanced testing, setup and troubleshooting of client software installations, test platforms, and equipment
document and record technical support calls and events in ticket and tracking software applications
6 months to 1 year of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center setting
Proficient in the use and basic troubleshooting of industry standard software packages including but not limited to:
Microsoft Office (Word, Excel, Outlook, etc.) Remote connectivity tools such as VPN, RDP, VNC preferred
Android OS / iOS troubleshooting preferred
Understanding and use of SSH data connections preferred
Database Skills such as query and scripting in MS SQL preferred
Technical Support Representative - 24-00357
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