Client/Customer Support Rep

3 weeks ago


Syracuse NY, United States Rapid Response Monitoring Full time

2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS *
Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day, overnight, and weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours.
For hours worked between Monday – Friday 6:01am 4:59pm, $20/hr (base pay rate)
For hours worked between 9:01pm and 6:00am (Overnight), +$1.For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.In our line of work, customer service means so much more as we are the voice of reassurance on the other line. While our call center never closes and CSR's work rotating holidays and weekends, you'll maintain a steady work schedule.
Rapid's presence in the industry is growing as we continue to shape and define what alarm monitoring means. Using the most modern technology in our monitoring center, our team protects life and property in countless communities by responding to alarm activations, immediately contacting customers and providing necessary assistance; As an essential member of our team, you will also provide excellent customer service over the phone to ensure the satisfactory resolution of any questions or concerns regarding customers' alarm systems.
We pride ourselves in our training and provide fully paid, extensive 4-week instruction in our state-of-the-art classroom training environment.
Start your 4-week training on one of the dates below:
Successfully complete all required training and follow company protocols and procedures
Processes inbound/outbound calls from customers and authority agencies in a call center setting
Provides detail-oriented customer service and empathetic support to our customers with a sense of urgency
Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
Proficient computer, written, and verbal skills
COVID-19 Requirements
~ Full-Time : We pay a $500 hiring bonus to all new Customer Service Representatives (CSR) after 6 months of employment
Part-Time : We pay a $250 hiring bonus to all new Customer Service Representatives (CSR) after 6 months of employment
Overnight: We pay a $500 or $250 hiring bonus to all new Customer Service Representatives (CSR) after 6 months of employment; shift differential offered for overnight.
Spanish Bilingual : In addition to the hiring bonus, we pay all new Spanish Bilingual Customer Service Representatives (CSR) a base pay rate of $21/hr. Afternoon and overnight shift differentials also apply.
Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Additional compensation for special skills, particularly: bilingual in Spanish
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Whether it's a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. For more information, view our website at Rapid Response is an Equal Opportunity Employer.



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