Support Officers
4 weeks ago
Job Title: FreshService ITSM Support Portal Consultant
Job Location: TROY MI 48084 Remote (anywhere in US if they can travel to Troy, MI when required)
FreshService ITSM Design, development, implementation experience
Proven experience designing Service/Support Portal to meet customer requirements.
FreshService ITSM Consultant to lead the redesign of the existing FreshService ITSM Support portal.
Strong verbal and written communication skills are essential for effectively collaborating with leadership, stakeholders, and users, as well as for creating and updating technical design documents.
Conduct a comprehensive assessment of the current FreshService ITSM Support portal.
Design Proposal:Develop a detailed design proposal for the new FreshService ITSM Support portal, incorporating customer requirements and best practices.
Customize FreshService ITSM platform configurations to align with the proposed design.
Ensure that the redesigned portal meets usability, accessibility, and performance standards.
Create and update technical design documents, including architecture diagrams, data models, and system workflows.
Document configuration changes, customizations, and integration requirements for the redesigned portal.
Provide training and support to development teams and end users on the use and maintenance of the redesigned portal.
Communication and Collaboration:Communicate effectively with leadership, stakeholders, and users to ensure alignment on project goals and progress.
Collaborate with cross-functional teams, including IT, support, and operations, to gather input and feedback throughout the redesign process.
Facilitate meetings, workshops, and presentations to drive consensus and decision-making.
Experience: Proven experience designing and developing FreshService ITSM solutions, including support portals and workflows.
Technical Skills: Proficiency in FreshService ITSM platform configuration and customization. Familiarity with web technologies (HTML, CSS, JavaScript) is a plus.
Project Management: Demonstrated ability to manage multiple tasks and priorities within a project timeline, while ensuring attention to detail and quality.
Bachelor's degree in computer science, Information Technology, or related field preferred.
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