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VP Data Services and Technology Innovation

2 months ago

Feasterville PA, United States Comcast Corporation Full time

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
The Vice President of Multifamily Services is a critical member of Xfinity Internet Product’s Senior Leadership team, helping accelerate Connectivity growth with Multifamily Dwelling Units. Key to this role is a collaborative leader who can drive, nurture and support product innovation, and elevate Xfinity as the leading internet services provider for Multifamily communities through customer insights-led and data driven product strategies, new business models and customer experiences. maintain a rolling 3 year product roadmap developed in partnership with Tech & Product Development partners
Lead new product launches including orchestrating the end to end go to market plan, business case and budget, customer value proposition, go-to-market introduction and on-going product life cycle management tied to achieving our business objectives
Create product solutions that improve loyalty & churn and increase upgrade and cross sell performance across our key Multifamily customer segments and dwelling types
Accelerate the evolution of Multifamily Internet services to increase monetization of existing products, drive expansion of applications, with cross-sell/upsell and e-commerce opportunities
Work closely with Business Intelligence, Customer Research, Competitive Analytic teams and external research partners to formulate recommendations around key consumer trends, technology developments and the competitive landscape within the Multifamily segment marketplace
Partner effectively with Product Technology teams to foster continued innovation of our platforms to help drive innovation, efficiency, and scale economics
challenge conventional thinking with bold ideas and solutions to step change performance and improve customer NPS
Support P & L objectives and manage products consistent with Long-Range Plan
Manage, develop, inspire and hold accountable a team of product managers to deliver expected outcomes
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

The successful executive candidate will have in-depth experience in leading product strategy and a demonstrable successful track record of hands-on leadership of new product launches and end-to-end product management in a competitive B2B2C segment
Extensive experience working cross-functionally within a large scale, complex, data driven and technologically innovative organization
Ability to successfully innovate in a scaled, existing product line while concurrently prioritizing multiple projects, new opportunities, and roadmap development
Ability to perform actionable quantitative and qualitative analysis of the business to present insight and recommendations to multiple levels across different functional teams
~ Ability to manage multiple complex projects while meeting deadlines and managing people to achieve optimal results
~ Excellent problem-solving skills and track record of overcoming barriers through creative solutioning
~ It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Bachelor's Degree
Relevant Work Experience
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

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