Customer Success Manager

4 weeks ago

Coral Gables FL, United States Bakerly LLC Full time

Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry Please visit our website to learn more about our delicious French crêpes, golden croissants, fluffy pancakes and our large range of outstanding French brioches.
We are looking for a motivated individual who will actively participate in developing and supporting the Customer Success Division within the Supply Chain Department .

The Customer Success Manager within the Supply Chain Department plays a vital role in driving customer satisfaction, retention, and growth, while following costs optimization strategies. The Customer Success Manager focuses on delivering exceptional customer service, improving processes, and fostering a customer-centric culture. In this position, the Customer Success Manager is responsible for overseeing National and Food Service accounts.

Manages a team of Customer Success Coordinator (s)
- In charge of perfect order - order management process, ensures accuracy and timeliness in order processing, release, revision, tracking and fulfillment. Proactively monitors and reports on KPIs for National and Food Service accounts such as order lead time, perfect order, invoice accuracy, after sale service level, customer score card etc
- Strong ability to work cross functionally within Supply Chain divisions, Sales, Finance, IT and Business Intelligence
- Customer Success Division Manager
Minimum of 3 years' experience in Supply Chain Customer Service, including Team Management.
- Strong customer management skills with an ability to relate to customers easily and probe to understand customer challenges
- Ability to problem solve and rapidly shift priorities in a fast-paced environment
- Excellent knowledge of Power Point and Excel. Excel level required: able to process large quantities of data using spreadsheets, graphs, data tables, calculations, and automation to produce results
- Fluent English and Spanish, written and oral. French is a plus

Great career growth opportunity
- Full health, dental and vision plans for you and your family
- Paid holidays

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