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Client Technical Support Specialist

4 months ago

Lincoln, United States Fiserv Full time

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Technical Support Specialist

What does a great Client Technical Support Specialist do at Fiserv?

As a Client Technical Support Rep, you will be a crucial resource in providing technical support to clients and internal Fiserv associates. Your expertise in Precision core AIX servers and associated peripherals will be instrumental in resolving client issues and ensuring their satisfaction. The success of this role directly impacts the relationship our clients have with their customers, making it a highly rewarding opportunity for individuals who thrive in customer-focused interactions.

What you will do:

  • Independently handle client calls, issues, and escalations with minimal supervision.

  • Apply strong research and problem-solving skills to identify and resolve reported problems.

  • Thoroughly track, organize, and document all support-related activities.

  • Collaborate with Fiserv clients and associates, guiding them on the features and operation of AIX core processors, applications, and peripherals to maximize their business objectives.

  • Serve as a point of escalation for complex problems and related inquiries.

  • Deliver professional and timely client communications, providing updates on problems and project status.

  • Cultivate valuable relationships with large bank and high-priority clients to maintain and enhance client satisfaction.

  • Perform system administration duties.

What you will need to have:

  • Strong customer service experience, with a minimum of 2+ years in a relevant role.

  • Bachelor's degree or equivalent work experience .

What would be great to have:

  • Experience in the banking or Financial Services industry is preferred.

  • Familiarity with Precision core AIX servers and associated peripherals.

  • Knowledge of the banking or Financial Services industry.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name

  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.