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Client Service Representative

2 months ago

Urbandale IA, United States TEKsystems Careers Full time

TEKsystems is hiring for 5 customer service representatives to join our clients team onsite near Urbandale.
*Handling inbound calls from providers checking eligibility and/or claim status for members.
* Call center environment taking inbound and outbound calls
* Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner
* Research customer inquiries and follow up with customers as needed via email or outbound phone calls
* Ability to troubleshoot basic website errors/question
* Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.
Hours: must be available to work between 7:30am - 7:00pm , 8 hour shift
*1+ year of customer service experience
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.