Admissions Team Member

4 weeks ago

Saint Louis MO, United States Six Flags Saint Louis Full time

Specific Duties and Responsibilities Provide World Class Guest Service to all guests and employees. Assist Guests with general park information, submitting feedback regarding experience, and troubleshooting technological difficulties. Adhere to and enforce company policies and procedures while ensuring guest satisfaction. Evaluate guest concerns and perform any necessary task to improve guest satisfaction. Maintain positive interaction with all guests and fellow Team Members. Operate computerized system to track guest recovery methods and orders. Maintain paperwork documentation regarding guest service recovery and till management. Ensure accountability Handle all guest problems in a calm, professional manner. Knowledgeable of all park information, policies, and procedures. Work to resolve all guest comments or concerns brought to your attention. Enforce all Six Flags policies and standards on a daily basis. Greet all guests as they enter the park lot. Efficiently execute the selling of parking passes to guests entering the park. Check in/out animals at the pet kennel facility. Clean kennels and maintain inventory of supplies. Direct traffic and park vehicles in the parking lot when needed. Perform all other duties as assigned by park leadership. Minimum Requirements Will be required to work various shifts as project and park needs dictate, including nights, weekends and holidays. Excellent communication skills, both written and verbal. Computer literacy; working knowledge of all Microsoft applications. Must have the ability to stand, walk, crouch, bend, stoop, kneel and lift up to forty pounds occasionally. Be able to work within a team environment to accomplish common goals. Must be willing to take direction from managers and supervisors. Must have a good understanding of reading, writing, and math. Responsible for adhering to Six Flags’ uniform and grooming guidelines.

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