Head of Customer Service
2 weeks ago
- Have at least 5 years of experience in the customer success field within financial services, of which at least 3 at a leadership level.
- Have experience with day to day management of a contact center provider relationship
- Have a passion for developing content, training agents, and measuring their success
- Be a self-starter with a strong sense of urgency and accountabilityHave exemplary written and verbal communication skills coupled with unparalleled follow up skillsboth outbound (to customers) and with internal stakeholders
- Be the voice of the customer internally and champion of Cardless externally
- Keep ahead of industry developments and apply standard methodologies to areas of improvement
- Forward thinking approach with ability to problem-solving complex issues to drive shared goals across internal and external teams
- Helping organizations make product decisions based on customer insight.
- Making recommendations to the organization around the building out of internal tools used by contact center agents
- Knowledge of collections and disputes - from an operational and regulatory perspective
- Experience with Zendesk or similar tooling
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Head of Customer Experience
4 weeks ago
San Francisco, United States StyleAI Full time**About Us**: StyleAI is the AI-powered, all-in-one unified marketing platform for businesses and ambitious marketing teams. Thousands of companies rely on Style to manage their SEO strategies, Google Ads campaigns, and websites in real time. Based in San Francisco, StyleAI offers three turnkey products: Seona, Crafta, and Adwin, helping businesses automate...
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Head of Customer Support
3 weeks ago
San Francisco, California, United States Cardless Full timeAt Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched 9 credit cards, including for the largest mall operator in the U.S. and the largest airline in South America. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card...
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Head of Customer Success
4 weeks ago
San Francisco, California, United States Prelay Full timePrelay's Team Selling platform helps the world's fastest-growing technology companies surpass their revenue goals. In a distributed world, revenue teams need better ways of running large, complex deals, without fumbling deliverables or context that can result in delays and slippage. We bring people and process together in one platform that integrates with...
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Ucsf Masters Head Coach
5 days ago
San Francisco, United States University of California San Francisco Full timeUCSF Aquatics makes life better here by inspiring fitness & providing opportunities to learn to swim through safe, fun, & diverse programming. UCSF boasts three swimming pools across two campuses; an outdoor rooftop pool voted best outdoor pool in SF, and two indoor pools, including a deep-water pool on the Parnassus Campus. We offer a diverse array of...
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Head of Customer Experience San Francisco
6 days ago
San Francisco, United States veloklub.com Full timeHead of Customer Experience Veloklub is the first social marketplace and media platform dedicated to the modern cyclist, showcasing curated collections and exclusive drops from the worlds most innovative cycling brands in collaboration with artists, personalities, streetwear, and activewear brands. Our platform offers an interactive shopping experience along...
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Head of Growth Marketing
4 days ago
San Francisco, CA, United States Mercury Full timeIn 1923, Claude Hopkins published Scientific Advertising which many say has the first descriptions of A/B testing and using coupons for attribution. If that weren’t enough of a claim to fame, Hopkins is also credited with popularizing tooth brushing, after a very successful campaign with Pepsodent. Fast forward 101 years, and Mercury is looking for a Head...
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Head of Marketing
1 week ago
San Francisco, United States Orama Solutions Full timeOrama is exclusively partnered with a Vector based AI company that is changing the way companies think about unstructured data search.Following an impressive Lightspeed Ventures Series A, and penetrating the US, they are continuing their growth by bringing on the best in class for their Head of Marketing. They are looking for an experienced technical...
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Head of Marketing
1 week ago
San Francisco, United States Orama Solutions Full timeOrama is exclusively partnered with a Vector based AI company that is changing the way companies think about unstructured data search.Following an impressive Lightspeed Ventures Series A, and penetrating the US, they are continuing their growth by bringing on the best in class for their Head of Marketing. They are looking for an experienced technical...
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Head of Marketing
6 days ago
San Francisco, United States Orama Solutions Full timeOrama is exclusively partnered with a Vector based AI company that is changing the way companies think about unstructured data search.Following an impressive Lightspeed Ventures Series A, and penetrating the US, they are continuing their growth by bringing on the best in class for their Head of Marketing. They are looking for an experienced technical...
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Head of Performance Marketing
3 weeks ago
San Francisco, CA, United States Dolls Kill Full timeSan Francisco Bay AreaMarketing /Full-time/ On-siteDolls Kill is a global fashion brand that empowers everyone to celebrate their individuality. We currently have over 10 million social media followers including some of the most influential personalities in music, art, pop culture and fashion. We’re also backed by strong consumer-focused investors who...
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Head of Power Marketing
3 weeks ago
San Francisco, CA, United States Statkraft Full timeCompany DescriptionLocation: San Francisco, CA, Stamford, CT, New York, NYStatkraft has been making clean energy possible for over a century. That’s what we offer. 125 years of unrivalled expertise in supplying the world with what it needs most. We envision a world that runs entirely on renewable energy. Because in the fight against climate change, we...
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Head of Emerging Channel Partners
4 weeks ago
San Francisco, United States Atlassian Full timeOverview: The primary responsibility of the Head of Emerging Channel Partners is to lead an organization of seasoned Sr. Partner Development Managers. This team leads and manager focuses on extending Atlassian's business model by recruiting and developing a portfolio of consulting, services, and selling partners. The leader will be responsible for growing...
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Head of Investor Relations
4 weeks ago
San Francisco, United States Selby Jennings Full timeHead of Investor RelationsA climate technology focused Venture Capital Firm is seeking to bring on a Head of Investor Relations. Given their niche focus they have gained a lot of investor attention and are looking to bring on an individual to help them launch their next fund. Head of Investor Relations Job SummaryAs the Head of Investor Relations, you would...
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Head of Investor Relations
4 weeks ago
San Francisco, California, United States Selby Jennings Full timeHead of Investor RelationsA climate technology focused Venture Capital Firm is seeking to bring on a Head of Investor Relations. Given their niche focus they have gained a lot of investor attention and are looking to bring on an individual to help them launch their next fund. Head of Investor Relations Job SummaryAs the Head of Investor Relations, you would...
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Head of Engineering
3 hours ago
San Francisco, United States Halliday Full timeHead of Engineering Location: San Francisco, CA About Halliday: Halliday unifies your Appchain. We solve the problem of first dollar spent on your chain, offering users a seamless onboarding experience and one-click acquisition and management of any asset on any chain through our proprietary Orchestration Layer. Backed by a16z and #Hashed, we have partnered...
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Head of Product
4 weeks ago
San Francisco, United States UX Hires Full timeHEAD OF PRODUCT - SAAS / AIOur client is seeking a Head of Product to help drive strategies for their exciting new service/assistant AI products. This San Francisco-based company uses the latest AI technologies, such as LLM, to accelerate the development of service-related tools and platforms. In collaboration with their in-house expertise and global tech...
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Head of Product
3 weeks ago
San Francisco, United States UX Hires Full timeHEAD OF PRODUCT - SAAS / AIOur client is seeking a Head of Product to help drive strategies for their exciting new service/assistant AI products. This San Francisco-based company uses the latest AI technologies, such as LLM, to accelerate the development of service-related tools and platforms. In collaboration with their in-house expertise and global tech...
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Head of Access Services
1 day ago
San Antonio, United States University of Texas at San Antonio Full timeThe University of Texas at San Antonio Libraries seeks a user-focused, collaborative Head of Access Services to provide innovative leadership and management for the Access Services Department at the UTSA Libraries John Peace Library, Downtown Library, and Applied Engineering and Technology Library locations. The department supports the teaching and research...
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Head of Growth
4 weeks ago
San Francisco, United States StyleAI Full time**About Us**: StyleAI is the AI-powered, all-in-one unified marketing platform for businesses and ambitious marketing teams. Thousands of companies rely on Style to manage their SEO strategies, Google Ads campaigns, and websites in real time. Based in San Francisco, StyleAI offers three turnkey products: Seona, Crafta, and Adwin, helping businesses automate...
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Head of Community Engineering
1 day ago
San Francisco, United States Cash App Investing LLC Full time**Head of Community Engineering (Server)** * San Francisco, CA, USA * Employees can work remotely * Full-time * Alternate Location: Toronto, Canada **Company Description** Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain...