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Solutions Engineer, Global Affairs
4 months ago
- Deliver an exceptional stakeholder interaction experience.
- Provide technical expertise in educating stakeholders on AI adoption and use cases, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
- Demonstrate how the ChatGPT product (free, Plus, Team, or Enterprise) can provide solutions to stakeholders' needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.
- Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.
- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the process.
- Develop and nurture strong stakeholder relationships during the evaluation and adoption process.
- Foster stakeholder advocacy and represent the voice of the stakeholderwith internal teams, gathering and relaying feedback and identifying themes across stakeholders to incorporate into product planning.
- Collaborate closely with the Global Affairs and GRC teams to ensure a seamless stakeholder experience.
- Are passionate about OpenAI's mission of ensuring that artificial general intelligence benefits all of humanity.
- Have 7+ years of experience in a Sales Engineer (or similar) pre-sales role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.
- Have a solid track record of delivering and scaling an exceptional customer or stakeholder experience.
- Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.
- Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
- Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
- Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
- Are personally committed to fostering the safe and ethical evolution of AI.