Director of Services, Project Management
2 months ago
Mount Alverna Village is looking for a Director of Resident Services for Ancora Memory Support
Full-Time, Exempt
Mount Alverna Village , a part of Franciscan Ministries, is a vibrant senior living community in Parma, Ohio. We are a continuing care retirement community (CCRC), offering a variety of senior lifestyle options including independent living, assisted living, assisted living memory care, and skilled nursing/long-term care. Additionally, the onsite rehabilitation clinic offers inpatient and outpatient physical, occupational, and speech therapies, and state-of-the-art programs designed to enhance the quality of life for residents and patients in the local community.
The Director of Resident Services is essentially responsible for m anaging the daily operations of our Ancora Memory Support Assisted Living within parameters of established policies and procedures and in keeping with the philosophy and mission of the organization. This position would be responsible for supervising and directing the work activity of associates as well as creates and maintains a high level of resident and associate satisfaction.
Conducts regular performance appraisals with associates
Establishes and maintains open and effective communication with residents, families, associates, sales consultants, owners, supervisor and other members of the management team.
Conducts pre-lease evaluations of all prospective residents, in conjunction with Wellness Nurse.
Participates in providing services to residents.
Ensures continuity and consistency in delivery and quality of services.
Assesses residents’ functional status and social, psychological and spiritual needs on an ongoing basis, but especially prior to move-in and after hospital stays. Assures that assistance plans are completed and arranges services and support to meet resident needs.
Refers residents to community-based services and medical services as necessary.
Implements approaches and services to maintain or enhance resident independence.
Develops and maintains documentation in resident files pertaining to problems/progress presented by residents, families and associates. Initiates action plans and family conferences for resolving problems identified by associates, residents or family members.
Initiates resident/family conferences when a change of service level is required.
Documents goals and action plans and reviews dates on appropriate forms.
Maintains high degree of resident satisfaction and evaluates resident satisfaction regularly. Implements programs and changes to enhance resident satisfaction with approval of supervisor.
Visits all residents in a private meeting, as necessary.
Operates programs and facility within budget.
Orders or authorizes purchase of supplies, equipment or services.
Maintains and upgrades knowledge and implementation of standards and requirements specified by federal and state laws.
Assumes on-call responsibilities on a rotational basis and assigns on-call responsibilities to other associates on a rotational basis to ensure after-hours response to resident emergencies and physical plant problems.
Ensures appropriate handling of on-the-job injuries as reported by staff.
Carries out other duties as assigned by supervisor or as necessary to maintain quality and continuity of services, safety of residents and security of premises
Bachelors Degree in Health Related Field.
~ Graduate from an accredited school of professional nursing with either an LPN or RN license in the state of Ohio
~3 to 5 years of experience in Health Care Management.
~ Group Health, Dental & Vision
~ Employer Funded Health Savings Account
~ Life/Disability Insurance
~We offer competitive compensation and tuition reimbursement along with training, continuing education and wellness programs.
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