Remote IT Tech Specialist
Found in: Jooble US O C2 - 1 week ago
Computer Operator
Department: Card Processing Solutions (CPS) Hosting Operations
Role Type: 12-month contract-to-hire
A leading provider of technology solutions for community banks and credit unions. With a rich history spanning decades, the company offers best-in-class products and services that empower financial institutions to deliver enhanced and streamlined user experiences to their customers and members. As a Computer Operator within the Card Processing Solutions (CPS) Hosting Operations team, you will play a crucial role in ensuring the smooth operation of our customers' and internal systems. Your primary responsibilities will involve 24/7 monitoring of customer activity, internal applications, servers, ATM transactions, reports, and batch processes.
You will be responsible for providing exceptional customer service to financial institutions by notifying them of any concerns and ensuring the security and integrity of data and computer systems.
Collaboration and effective communication will be essential as you work closely with internal teams and external stakeholders to resolve incidents and ensure uninterrupted operations.
Monitor consoles and online systems, responding with appropriate actions and escalations.
Follow established guidelines to ensure the security of data and computer systems.
Complete shift turnover logs for the next shift and review logs from the previous shift.
Contact the Operations Unit Manager for assistance as needed.
Manage a Windows Server environment.
At least 6 months of experience with Help Desk or Technical Support.
Flexibility within the shift is required.
Availability to work nights, weekends, and holidays.
Experience with Unix.
Experience using SharePoint.
Experience with IBM Mainframe.
Computer Operator | Help Desk | Technical Support | Unix | SharePoint | IBM Mainframe | Card Processing | Banking Industry | Customer Service | Batch Processing
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