Poll Worker Support Specialist
2 weeks ago
Department Name: Poll Worker Services and Training
Position Title: Poll Worker Support Specialist
Pay Rate: $17/Hr.
Assigned Work Location: ESC
Hours: Standard 8:00am – 5:00pm with the availability to work earlier, later and weekends
Job qualifications:
- Great customer services skills and phone etiquette
- Previous experience in a customer support role
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- General office practices and procedures
- Ability to speak, read and write English
- Ability to follow verbal and written instructions
- Ability to work overtime if required (long days and weekends if necessary)
- Ability to work independently and with others
- Graduation from High School or possession of a GED certificate
- Passing score on typing and data entry pretesting
- Possession of a valid and current FL Driver License with no more than seven points.
- Act as a liaison between Poll Workers and the Poll Worker Services and Training Department
- Process poll worker applications and payroll information
- Handle large volumes of inbound and outbound calls in a timely manner
- Answer questions and provide real-time support using webchat applications
- Follow communication scripts when handling a variety of topics
- Identify poll worker needs, clarify information, research issues and provide solutions via emails, phone calls and webchat.
- Troubleshoot basic issues with online training activities
- Keep records of all conversations in our call center database in a comprehensible way
- Other duties as required
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