Rumble's Restaurant Manager

3 weeks ago

Randolph MA, United States Sugarbush Resort Full time

Please note, this position is located at Sugarbush Resort in Warren, VT

Seasonal (Seasonal)
RESORT OVERVIEW :

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? :
  • Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all employees and their eligible dependents
  • Discounted rates at non-Alterra-owned Ikon Pass destinations
  • Free golf and health & recreation center membership for employees and their eligible dependents
  • Vacation and sick time to rest, relax and recharge
  • Generous discounts on food & beverage, apparel, and outdoor gear
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
  • 401(k) plan with generous company match
  • Paid parental leave of up to 6 weeks
  • Employee housing (subject to availability)

POSITION SUMMARY :

Sugarbush Resort is seeking a Restaurant Manager at Rumble's Bistro and Bar, our premier restaurant located at the base of the mountain at Lincoln Peak. Rumble's General Manager plays a vital role in our year-round operation. They will be a daily example of professionalism and their attention to detail will set the framework for Rumble's staff. A positive attitude and approachable demeanor will help the staff to reach their full potential which in turn will create a great guest experience. This person is expected to create a pleasant work environment that employees enjoy working in. A strong knowledge of all areas of the restaurant operation is expected, there is no job too large or small. This is a Full-time Year-round position.

RESPONSIBILITIES:
  • Setting up daily floor plan for FOH employees.
  • Maintain and organize lunch and/or dinner seating charts as needed.
  • On the job training for FOH servers and support team members during every shift.
  • Daily and nightly administrative duties, tip sheets, updating menus as needed, prompt email response.
  • Resolve staffing issues with the chance of an unexpected absence from work.
  • Resolve guest issues and create a welcoming atmosphere and generate return guest visits.
  • Provide excellent customer service and leadership for all guests and team members.
  • Ensures proper service etiquette is executed by all staff. Able to teach the necessary skills to accomplish this.
  • Able to respond quickly and positively to changing conditions making necessary adjustments in a timely fashion.
  • Delegate tasks with a smile. True team player.
  • Clear communication to staff of all events and business needs.
  • Deliver employee corrective actions. Able to use mistakes as training experiences.
  • Properly write schedules according to business needs.
  • Strong knowledge of menu layout/verbiage.
  • Expected to attend weekly Banquet Event Order (BEO) with Sales & Marketing.
  • Ensure all areas of the restaurant are ready for daily service.
  • Active communication with Marketing department to promote specials and events.
  • Proper product management skills including accurate ordering and monthly inventory.
  • Organization and cleanliness of entire restaurant. Must have an eye for small detail.
  • Execution of large group events.
  • Uphold Alterra Mtn. Co. core values.

QUALIFICATIONS:
  • 2-year minimum experience in restaurant supervision or management.
  • Excellent communication and guest service skills.
  • Must be detail-oriented, able to follow through, organized, motivated and able to maintain a calm, positive attitude during high-stress periods.
  • POS and administrative experience - Microsoft Office, reservation system knowledge.
  • Passion for the Hospitality Industry.
  • Must be able to stand on your feet and walk for a 4 - 8 hours shift.
  • Must be able to work weekends and holidays.
  • Must possess a well-rounded knowledge of food, wine and cocktails.
  • Ability to communicate effectively with peers of varying backgrounds, experience and skill levels.
  • Ability to control cost including labor and COG's.
  • Must be a minimum of 18 years of age.
  • Must have reliable transportation especially in winter.
  • Knowledge of Microsoft Office, especially Excel and Outlook.
  • Must be responsible for leaning, and becoming proficient, in company software: Work Day, UKG, RTP, Yelp Reservations, and any other systems assigned.
  • Must have a hospitality related degree or minimum 5 years in related field.
  • Must have or obtain a valid food handler's license and Vt Liquor certification.
  • Knowledge of different restaurant POS systems.
  • Previous experience working in a high-volume food service setting.
  • Fluent in English. Spanish is a plus but not mandatory.

Sugarbush Resort is an Equal Opportunity Employer
Division of Liquor Control (DLC) (Bartenders/Servers) - All Certifications

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